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Posted by Rick on 02/07/06 01:35
On 6 Feb 2006 12:31:22 -0800, "Goro" <evilninjax@yahoo.com> wrote:
>
>Rick wrote:
>> Hi folks,
>>
>> Someone here once said I was the only person who had anything good to
>> say about Blockbuster service. Now it's time for the bad:
>>
>> Yesterday, my wife, daughter and I go to a BB near the house here in
>> Houston. We find a movie using our free DVD coupon (I'm an online
>> subscriber).
>>
>> Ok, we go up and a really friendly guy waits on us, looks at the movie
>> and starts talking about it. He's telling us details I don't want to
>> know about for about 10 seconds until I said that's enough don't give
>> it away! He said he wasn't giving anything away. But obviously he
>> was. He told me two things about the movie that I would have only
>> known by watching the movie. I still believe the magic of movies is
>> losing yourself the journey you take from the beginning of a good
>> movie.
>>
>> I didn't get upset while I was there, probably because he really was
>> well-meaning, and I didn't want to get upset in front of my daughter,
>> but it makes me wonder about the people they hire.
>>
>> Don't they have a policy that says they shouldn't say anything about a
>> movie to someone until and unless the customer asks? Do you think it
>> would help to contact their customer service/manager of store, etc?
>> Anyone run into this? I've noticed there's no email capability to
>> this specific store from the BB web site.
>
>You should just tell HIM when you go back to the store. The guy sounds
>like he's a nice if over-enthusiastic clerk, possibly one from whom you
>might want to elicit some advice. You could pull him aside and tell
>him that you'd appreciate it if he wouldn't reveal plot elements of a
>movie to you in the future and that you did find that it detracted from
>the expereince for you.
>
>If he acts like a jerk at that point, it's reasonable to follow up with
>his manager or someone.
>
>-goro-
>
Hey goro,
That's good advice. Actually, I did go back in and rented a couple of
movies from the same guy. He was nice and didn't give any info about
the movies.
End of story.
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