|
|
Posted by Bob on 09/30/07 11:39
On 9 Feb 2006 15:58:41 -0800, "wunnuy" <wunnuy@netzero.net> wrote:
>The issue isn't whether I should
>quit, the issue is whether they're living up to their advertising and
>they're not.
Strictly speaking NF does not promise you it will deliver to meet your
expectations of what constitutes "unlimited".
It only states that NF will deliver as many DVDs as it can without
limit. If it can only deliver 3 per week, then it has met its
obligation.
It is true that there are various allocation protocols, but that is by
necessity. If there are only 5 discs available and 6 people want them,
1 person is going to have to wait. NF policy, as explained to me by a
customer support person, is that allocation of scarce discs is based
on the inverse of participation in the past. If you are a light user
then you will be given priority.
She even went so far as to recommend that I slow down my participation
to get higher on the list. I did just that - I quit for 1 month. When
I came back, the DVD that was on "Long Wait" for 3 months was
immediately available.
Now in terms of false advetising, does NF have an obligation to
explain its protocols? Even if all you get is 3 discs per week, it is
still unlimited. Maybe they should say "Unlimited based on
availability".
--
"It has been said that politics is the second oldest profession.
I have learned that it bears a striking resemblance to the first."
--Ronald Reagan
Navigation:
[Reply to this message]
|