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Posted by Mark S. on 01/24/06 20:13
On Tue, 24 Jan 2006 18:26:01 GMT, Karen McDonald
<karen121@yahoo.co.uk> wrote:
>Bought a JVC GZ-MG50 camcorder from this lot just before New Year.
>Good price - but when the camcorder arrived it was dead. So I bought
>the same camcorder elsewhere.
>
>Empire sent AMTRAK to collect the faulty one on 6th January 2006 - I
>had to demand a receipt from this guy.
>
>I am still waiting for Empire Direct to refund my credit card. They
>say it should appear on my account by the end of the week.
>
>But hey! Why such a long time holding onto my cash? 'Snot fair huh?
>
>Another thing I didn't know was that, in situations like the above,
>you'll probably need what's called 'a refund voucher' from the
>retailer concerned before the credit card company will pursue a refund
>on your behalf. This was news to me - so if you ever have to send
>anything back (to any online retailer) make sure you get one of these
>vouchers or your credit card company probably won't want to know.
>
>However, I've never in the past had a refund voucher from ANY online
>retailer - which suggests to me that this credit card coy
>'requirement' flies somewhat in the face of reality. And let's face it
>- credit card companies would much rather any refund was applied later
>rather than sooner. Cos then they can charge you more interest. The
>greedy things.
>
>And, of course, get a receipt from any collecting courier. Some
>couriers do this automatically. But some, like AMTRAK, do not. I had
>to get the guy to sign a blank sheet of paper. Very amateurish - but
>there ya go.
>
>Hope this helps somebody to avoid hassle when buying online -
>especially with Empire Direct ;-)
The voucher thing sounds a load of waffle.
If they mess you about say you've reported them and asked for a
chargeback from your credit card company. :-)
Mark S.
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