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Posted by TonyP on 10/26/05 18:24
Danne wrote:
> For my own experience working with computer for 20 years, I have never
> seen a more instable software that this. Alfa versions yes, beta
> version no, but studio 10 is eighter an alfa nor beta.
>
> Now I am stuck with this crap, can not use it. The store will not take
> it back. Pinnacle told me that there are no reported bugs on 10.1, it
> works. I can not return it to Pinnacle, they refuses. Very stange to
> me that I can not get help. Pinncale does also request 4£ for a call.
> The store is not interested to look at my computer even if I take it
> to the support department at the store. They want to try the software
> on another computer for a fee. I just want to return this product.
>
> By handle the support and the possibility to return a product in a
> better way I think we negative people should not be so negativ about
> them. If a computer fullfilles the listed requirement given before
> buying the product it should work. If not download the latest patches
> if it is not working you should be able to return it.
From what I have read in the Pinnacle/Avid forums, there seems to be
quite a few people with problems with Studio 10. I usually wait on a
"new" software to see how many people have problems with it.
I bought a Matrox RT2500 from Videoguys way back when. I bought it
because I liked the features that it offered over the then, competing
Pinnacle DV500. It cost more, but for me, it did more. It didn't work.
Matrox tech support was EXTREMELY helpful in trying to get it to work,
but to no avail. I contacted Videoguys and told them of my dilemma. I
brought it back, exhanged it for DV500 and haven't looked back since. I
editied a lot of footage with the DV500. Then moved to Liquid Edition.
The same. Stable for me. Burned DVD's the first try. Now, I have
'thought' of upgrading to Studio 10 (I have v9), but will wait.
It seems that Pinnacle pays more attention to the "higher" end products
than the "consumer" ones. Sad, considering that IF people want to move
up, if they have a good experience with a product, they will demonstrate
loyalty and stay with a company. I can only hope that they get things
worked out for the consumers sake.
>
> Of cause this is my view of it.
Understood.
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