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Posted by InTroubleAgain on 11/15/05 03:40
"Jona Vark" <noemail@all.com> wrote in message
news:PIfaf.9017$q%.5703@newssvr12.news.prodigy.com...
>
> "Newbury" <Newbury@spamex.com> wrote in message
> news:5tydnXr2BIBM0f7enZ2dnUVZ_s6dnZ2d@comcast.com...
>
> > No matter how many times this guy changes him name he will
always be a
> > troll. To start a thread just to bitch shows what kind of people
are
> doing
> > the bitching.
> >
> >
>
> I always get a kick out of people who respond in threads only to
call the OP
> a troll.
>
> Unfortunately the OP is correct here. You don't have to like it. Or
respond
> to it.
Pinnacle actually employ people to monitor usenet and try to character
assassinate anyone with the temerity to criticise their products.
They've been doing it for years, I've been on the receiving end of
Pinnacles "product defense", with one of their employed solicitors
mounting a massive attack on me in this newsgroup (he claimed to have
no association with that company, but other posts showed the link).
Heres a cut and paste from an unknown poster circa 1999 (I didn't keep
the full original post unfortunately). The words are as true now as
they were then and the post was in response to a very angry Pinnacle
customer.
Start quote.
I'd wondered what "childish foul language" people in the group were
talking
about, and I guess I just found the motherlode. Whew!
ANYWAY, looking at Pinnacle as a company, I'm reminded of Iomega and
their
infamous 1998 experiment with cheaply-made Malaysian Jaz disks. I
fortunately escaped getting burned by that one, but I knew plenty of
people
who didn't. Mistakes happen for all kinds of reasons, but a cover-up
is
inexcusable: Iomega's unscrupulous denials of their error kept people
buying their disks, unaware that the products would fail within days.
I
think that's criminal fraud. When I needed a Zip drive last year, I
bought
it used--that company is never getting another cent of mine. (Anyone
who
thinks I'm being too drastic must've never had to explain the concept
of a
"bad sector" to a teary-eyed art student at 4 a.m.)
Like Iomega, Pinnacle used underhanded tactics to make a fast buck,
without
considering what it might cost them in customer loyalty. To me, it
doesn't matter whether or not their current products are any
good--I've seen
too many good people lose time, money, and sanity over the stunt that
Pinnacle pulled when they bought out Miro.
I liked Miro's old product line. Back in '97, I learned Premiere 4 on
Mac
Miro DC's. Although the quality was never stellar, they were as
dependable as any consumer solution got in those days. Then Pinnacle
took
over and deliberately made those venerable cards obsolete. They had
us over
a barrel--we needed new drivers to get the old cards to work with
Premiere
5. The ones they released were awful. Their tech support repeatedly
misrepresented the source of the problem and, time and again, would
finish
by handing us straight to a salesperson, to "trade in" perfectly
functional
gear for newer products we didn't need. All so we could use a world
standard program that nearly everyone else in the industry supports as
a
matter of course. Sure, I was working at a studio that could afford
to
throw away some extra cash, but this was a con, pure and simple.
Like I said, the quality of Pinnacle's current products doesn't matter
to
me. All I know is that we work in a medium where there are many
layers
of abstraction between us, our tools, and our material. An honest
exchange
of information is vital to helping us understand just what it is we're
doing.
If we end up making poor decisions about what to buy and how to use
it, we
could lose a job or a client in an instant, or even place our own
personal work in danger. There are enough other choices out there in
the
video arena, so I can safely say that I'm not going to patronize any
company
that's proven willing--even just once--to jeopardize a customer's art
and
livelihood for short-term profit.
Fuck 'em.
Nick
End quote.
Graham.
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