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Posted by reggaereviews on 10/06/76 11:44
I am curious if anyone has tried QuikFliks? I was unfortunate enough
to give them a try and was shocked at the level of underhandedness.
If this company was the size of Netflix, it would have had several
class-action lawsuits by now. My experience:
I only subscribed because they claimed to have a rare DVD that no
other rental service has (Black Like Me), and it was "Available," so
I did the minimal 2-at-a-time, 4 rentals/month plan and put it at the
top of my queue. I was filling out my queue with alternatives when I
saw that 2 movies had already been marked as "Shipped," only 5
minutes into the process, not giving me time to even order the queue
properly. OK, annoying, but not crooked. Then I notice that the
movie I really wanted was not one of the two "Shipped" and suddenly
had a wait. Hmm.
The site claims that shipping time is 1-2 days for Southern
California (I'm just outside of LA), and usually 3 days for most
others, although they allow for 4-6 days to the Midwest and the
East. It took a good 5-6 days for me to get my movies. I sent the
first one back after keeping it for a week. Coincidentally, I
returned a Netflix DVD in the same manner (through a mailbox at my
job, which I've used for a year) at the same time. Netflix received
their movie a day later. A week went by before I emailed QuikFliks
to see why they hadn't sent another film. Their much touted customer
service reps responded (after 2 days) that they never received it and
even said that they can't control theft within their company(!).
They "graciously" said that they'd ship the next DVD in my queue. I
made sure to check the availability of Black Like Me before I emailed
QuikFliks, and it was again "Available". After they decided it was
time to ship the next DVD, it suddenly had another wait.
Because QuikFliks has a policy that they must physically have the
DVDs before you can cancel or else they'll charge you (A GOOD SIGN TO
RUN AWAY), I wrote to make sure that their theft-related delay would
not affect my ability to cancel, since by the time I received the
next DVD and returned it, I would likely have been on the plan for
over a month and into the next billing cycle. When I mentioned
cancelling, their tone changed and they put the blame on me, saying
that I should be careful where I mail their movies.
I have mailed back all movies, but I fully expect that they will try
to charge me, although I will dispute it will my credit card
company. Since then, I've done some research on QuikFliks and found
a few customers who've had similar issues. Apparently, the company
makes a habit of touting movies as "Available" until it comes time to
ship. I seriously doubt they even have Black Like Me or many other
title they use to boost their proclaimed inventory. And they
intentionally delay shipment and reporting of receipt (if they don't
outright "lose" the DVD altogether) because it's in their best
interest if you don't get the DVDs back to them before you cancel
(and you WILL cancel).
Has anyone had a similar experience?
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