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Posted by doc on 10/23/91 11:48
regarding the authorzied "repair" vs "warranty" station so far as we were
told by mac legal rep was that a repair station is authorized to repair
mac's and use mac parts and manuals, whereas . . a warranty station can
process a warranty claim, although the tech told us to take it to a repair
station and that's exactly what we did.
btw, it wasn't a ram issue it was a bad motherboard. one which we learned
was a common bad board. that particular station had replaced three boards
the month we had ours repaired. it was after the fact that we learned that
the repair wasn't warrantied because we took it to the wrong station. we
needed a lawyer instead of a tech. or at the very least a degree from apple
and mac to know the difference.
drd
"Bill" <me@privacy.org> wrote in message
news:me-A9DE71.03530024052006@eth00.pnews.internode.on.net...
> In article <xhwbg.209$J95.157@trndny05>, "doc" <doc@anywhere.com>
> wrote:
>
>> well for us, rendering meant we could go to lunch and take a long lunch
>> with
>> FCP on our 30 min shows, but with avid xpress we barely get time to make
>> coffee and get the brew finished when avid is done,
>
> My understanding is that Avid writes its own codecs to store and edit
> video, whereas Apple uses the codec that is fed to it for the editing
> and stores video in that compatible format (generally - the exception is
> HDV). This gives Avid an edge in rendering speed but loses out in
> compatibility if you need to pass this over to other
> applications/systems without rerendering.
>
>> let alone, all the
>> former assumes that FCP didn't crash, which it did, multiple times in row
>> sometimes and apple couldn't figure it out but did recommend a complete
>> reboot of the os and software (THRICE) and then finally said it was a
>> hardware issue.
>
> I guess it depends on who you were talking to at Apple - since Apple
> sells a lot of non-video editing systems, you are almost sure to be
> initially speaking to someone with little knowledge of NLE systems, or
> maybe iMovie experience if you are lucky. There are experienced experts
> in FCP within Apple - the difficulty is to get to talk with them through
> the lower levels of escalation and help desk support. Of course,
> greasing the palm of Apple ("support contract") can get you immediate
> access to some of these people.
>
> From your description of your problem and from experience, the most
> likely cause of your problems are 1) non-compliant (i.e bad) RAM, 2) a
> bad installation of software. In both these cases, rebooting the system
> a million times will not cure it. For the call centre people to tell you
> that it is a hardware issue after a couple of reboots would be most
> unusual and you would almost surely have been told to reinstall your OS
> and FCP long before they would have told you it's a hardware issue.
> Since it costs Apple nothing (except goodwill) to tell you to reinstall
> your software, and more than nothing to get a technician to diagnose a
> hardware fault, you can imagine what you are most likely to be told
> where the problem lies.
>
>> after the hardware was fixed (supposedly and a fresh boot)
>> the problem still occurred (crashes) just not as often (instead of 1 in
>> 3,
>> maybe 1 in 4 or 5) :o( by this time, mac had made there decision not
>> to
>> pay our warranty claim because we took the machine to an apple/mac
>> authorized repair station instead of an authorized warranty station.
>
> I'm still trying to work out what is the difference between a Apple/Mac
> "authorized repair station" and an "authorized warranty station". I
> wonder if the fine shades of distinction revolve around the "Authorised"
> bit, since as far as I know, if Apple authorises some organisation to
> repair your computer, it is saying that your warranty is not voided by
> have them work on your computer. Since they get paid by Apple for
> warranty repairs, then only if they are authorised will they be paid by
> Apple for working on your computer. If you didn't pay for them to work
> on your computer, then Apple was paying them (unless they were doing
> this for free - which unless you bought that system from them is not a
> sound basis for a profitable business). Apple doesn't cover
> reinstallation of software as part of the warranty, so you may have been
> asked to pay for that. If the people you took the computer to were not
> authorised by Apple, that's fine - but then they wouldn't get paid by
> Apple to do warranty repairs. If they are paid, then they were
> Authorised.
>
> I have to admit, I'm somewhat mystified by the difference between an
> authorised "Repair" or "Warranty" station, especially if the work was
> done inside the warranty period and you didn't pay for the work being
> done. Some solutions resellers replace parts to customise your system,
> installing non-Apple RAM and hard drives which they would warrant
> instead of Apple - sometimes a customer will think the system is built
> out of all Apple parts instead of being a hybrid. This can cause
> problems for getting warranty if taken to another service centre.
>
> Bill
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