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Posted by doc on 05/28/06 03:33
that was our whole argument too. mac told us that the station is an
authorized repair station, but what they didn't tell us was that the station
was not a warranty station. and YES it did cost a mother of $$$ that's why
were so upset and still are even though it was nearly 8 months ago now. the
sour taste is still in my mouth of that fiasco and i've done my duty to
affect their representation as a result, and quite effectively i might add.
we've helped people make solutions to pc's with avid who were both
researching and deciding and several who were formely apple/mac's and were
updating systems. when they saw the speed of our dual core machine and the
short render times by comparison, let alone the endless windows and pc
combination capabilities it was a cinch decision.
we're not going to give up on our quest either. apple and mac did us wrong
and they know it. moreover, our studies that came out of a group of ITT
students, show processor resources and data stream numbers that show pc
ahead by a long shot, revealing to us why our g5's with fcp were slow.
moreover, using the same apps on the two different platforms and trying to
make crashes, resulted in over 3 dozen crashes (42 as i recall) while avid
crashed only once, that's right ONCE. and then, it lost nothing. on the
other hand two of the fcp crashes resulted in corrupting the apple os which
resulted in hours of troubleshooting and some files rebooted on the os to
get it back up and running period. that is, the machine wouldn't run
because the os failed after two of the over 3 dozen crashes.
on a mission, yours respectfully,
drd :o)
"Bill" <me@privacy.org> wrote in message
news:me-DC594A.03012628052006@eth00.pnews.internode.on.net...
> In article <7s9dg.2248$JL5.364@trndny03>, "doc" <doc@anywhere.com>
> wrote:
>
>> regarding the authorzied "repair" vs "warranty" station so far as we were
>> told by mac legal rep was that a repair station is authorized to repair
>> mac's and use mac parts and manuals, whereas . . a warranty station can
>> process a warranty claim, although the tech told us to take it to a
>> repair
>> station and that's exactly what we did.
>
> If a repair station is authorized to repair Macs and use (buy) Mac parts
> and manuals - then presumably they have been authorised by Apple, since
> this is whom they will have bought their parts and manuals from.
>
> There are "unauthorized" Mac repairers out there - who buy second hand
> Apple parts and third party parts and repair Macs that are out of
> warranty - due to accident/abuse or outside the warranty period.
>
> The price that Apple charges for a motherboard (bought outright) is so
> expensive in comparison to an exchange motherboard that it would be
> difficult to make a business repairing Macintoshes without being able to
> purchase exchange motherboards. And so it is with most of the other
> components (except hard drives and RAM) - it would be hard making a
> business out of buying outright parts from Apple instead of exchanging
> the parts (assuming they were in an exchangeable condition).
>
> Now here is the grey area of my knowledge: I was under the impression
> that only authorized Apple repairers were able to purchase exchange
> parts from Apple. If this is the case, then Apple has confidence in
> their abilities to repair stuff under warranty and to be able to return
> exchange dead parts in a condition that allows them to be repaired and
> recycled as service parts.
>
> Most of the work that the Authorized repairers do is warranty work which
> justifies the expense of gaining and retaining authorized status. This
> involves paperwork in handling warranties - so what the heck does a
> warranty station actually do if not repair equipment under warranty,
> which is generally what a authorized repairer does too.
>
> All very mystifying. I guess there is a lesson for us all there, Doc,
> after your unfortunate experiences. I think we need to make sure that
> when our computer(s) goes in for repair under warranty, it will be
> covered by the manufacturers warranty, and that the "authorization" is
> from the manufacturer and not just the by the cousin of the owner.
>
> Bill
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