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Posted by Kevin Reilly on 12/24/06 19:05
On Sat, 23 Dec 2006 Dr Zoidberg wrote:
>Obviously this isn't what I wanted just before christmas but when I phoned
>them up I noticed that it was an older card - issue 6 instead of 7 that I
>had been using for nearly a year. I did ask them why they hadn't cancelled
>the old card when they sent me the new one but they couldn't explain this.
>The annoying thing is that on switch the card number is the same from one to
>the other so all the crooks have to do is use the same details with a
>different issue number. I did ask if I could get an entirely new card but
>was told no.
Did you threaten to move your account? A few years ago I received a
virus-laden e-mail from a certain company's that I'd used previously.
Clearly their systems had succumbed to some nasty bit of malware. Along
with the e-mail was an attached snippet of a text file containing 20
sets of customer data; name, address, phone, e-mail and credit card
number.
I contacted as many of the 20 people as I could, those whose contact
details hadn't changed, and I contacted the original company to advise
them that their systems were compromised. I then called Barclaycard on
what I considered to be the sensible grounds that if 20 random credit
card numbers had been sent to me, there was a fair chance that my
details had been sent somewhere too and that changing my credit card
number would be a sensible pre-emptive precaution.
At first Barclaycard said no. The person I spoke to told me that policy
was to wait until a fraudulent transaction or transactions appeared and
THEN sort things out, with a possible change of number to follow. I
asked if the person was certain that Barclaycard would rather risk a
long, drawn-out investigation with all the associated paperwork and
hassle a few months down the line, rather than a quick change of number
now. Again I was told yes, that was their policy.
So I replied that, unlike Barclaycard, I didn't want to take that risk
and instead wished to close the account immediately. There was a sudden
change of policy, and I had my new card three days later.
--
Kev
__________________________________________________________________________
"A sixty foot tree can break wind up to 200 yards."
From a school essay
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