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Posted by Phisherman on 09/08/07 10:17
On Fri, 07 Sep 2007 18:51:51 -0700, Karen <neraque23@verizon.net>
wrote:
>On Sep 6, 3:07 pm, TH <thehenderson...@aol.com> wrote:
>> I quit Netflix because of their ridiculous throttling practice, so I'm
>> trying Blockbuster. I have 20 movies in my queue, 95% of which are
>> "available now." It's been about 36 hours since I joined and nary a
>> movie has been sent. I finally got a response from BB that I have to
>> have 30 movies in my queue. Since almost all of these are "available
>> now," it should matter one bit if I have 3 or 500, if they're
>> "available now" then they should be sent now. I told them if I do not
>> have movies sent out by the end of the day, they can canel my
>> subscription. I'd rather be without a video service than deal with
>> terrible customer service like netflix and BB provide.
>>
>> Are there any other online DVD distribution companies or is this it?
>> Tell me this isn't it? I know there's no such thing as good customer
>> service anymore but you'd think there would be one company that would
>> actually want business.
>
>I've never had a problem with Netflix. I love it. I get the movies
>within 2-3 business days. I have the 3 out at a time plan and always
>have something good to watch. I opted not to go with BB because their
>sales point was that you could exchange movies at the store but all
>the stores are closed! I don't know what you mean by throttled. Maybe
>I'm being throttled and don't care!
When it took 2 weeks to get a moved tagged as "sent" I knew something
was going on, and suspected it was NOT the post office. Another time
I got a damaged DVD and when I reported it as "damaged" they waited
until the DVD came back to them then shipped out another copy which I
got 18 days later. They should have sent out another DVD at the time
I reported the damaged DVD. I didn't complain--I cancelled.
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