Posted by Dick Sidbury on 01/12/69 11:39

In article <1139546817.854222.251440@g47g2000cwa.googlegroups.com>,
"wunnuy" <wunnuy@netzero.net> wrote:

> Rick wrote:
> >
> > I already said the guy was friendly. If I had thought it was a
> > life-altering situation (which I don't) then I would have said
> > something. I was only trying to see if anyone else came upon this
> > situation, and how they dealt with it.
>
> I stopped going into blockbusters years ago because the pepole working
> there and the people running them are complete idiots. I can't stand
> the way every single employee has to greet you, like interrupting me
> (and the person they're helping) to say "hi!" is going to make the
> experience better. If there's one employee who hasn't greeted you,
> they'll track him down via the intercom and tell him what aisle you're
> on so he can say hi to you. The way these 18 year old idiots come and
> say "is there something I can help you find" and I say "no, I've got
> your complicated system of alphabetizing the movies down now" and then
> they say "well what kind of movies do you like?" like someone whose
> favorite movie is Too Fast Too Furious is going to tell me anything
> about film. And the way when the line gets really long, it means break
> time for half the employees.

Blockbuster employees are required to greet people as they enter the
store. I've heard that BB did a study that shows that when customers
are greeted that they are more likely to think that they are being
watched by the employees and therefore are less likely to steal stuff.
I have no idea if this was true or still is. So I take the greeting as
a requirement in the same way that Sam's club's check out clerks are
required to say "Thank you James" to me when they hand my card back.

dick
-- as if a 60+ year old is going to think that a 19 year old is more
friendly by calling me by my first name.

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