Posted by wunnuy on 01/12/41 11:39

Dick Sidbury wrote:
>> Blockbuster employees are required to greet people as they enter the
> store. I've heard that BB did a study that shows that when customers
> are greeted that they are more likely to think that they are being
> watched by the employees and therefore are less likely to steal stuff.
> I have no idea if this was true or still is. So I take the greeting as
> a requirement in the same way that Sam's club's check out clerks are
> required to say "Thank you James" to me when they hand my card back.
>
> dick
> -- as if a 60+ year old is going to think that a 19 year old is more
> friendly by calling me by my first name.

first off, I'm aware they're supposed to greet you, I doubt it has
anything to do with stealing. What are you going to steal? Movies?
Can't get them through the detector by the door, so that theory is out.
They greet you because they think it makes it more pleasureable for
you, which it doesn't. Maybe for a 60 year old like yourself. I don't
like being in a conversation with my girlfriend and being interrupted
by a guy saying "hi...hi!" And I'm sure some 18 year old giving you
recommendations on film is helpful, that's great. It's not for me, I
know more about film than any of those people there will ever know the
rest of their lives, so it's only annoying to me, and most other
people.

Second, the whole "here you go Mr. Gripenstraw" is annoying too and
I'll tell you why. They do this at Pavillions here in Los Angeles too
and it gets under my skin. I stand in line for 15 minutes, they ring me
up, bag everything, then I've got to stand there another 30 to 60
seconds while the cashier tries to figure out how to pronounce my name.
"thank you mr...mr..." and I'm literally just trying to take the
receipt out of her hand becuase I've stood in line long enough but they
feel by saying your name, or making you wait the extra time while they
try and figure out the correct pronounciation of your name, it makes
your time there more enjoyable. I can tell by your cocky and
condescending comment at the end of your post, you like this. I can
tell you most people under 60 don't.

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