Posted by Emma Rouse-Deane on 09/05/05 05:22

Dragon wrote:
> Quick as possible, dvd soon owe me non refundable shop credit of 17.30CAD, i
> go to my account and then chose 2 dvds i want, go to checkout the credit
> does not appear in the total before i put my credit card details in which i
> presume they are going to charge me as it does ask for my card details.
>
> i emailed them and they said, goto shipping and on the last date there is a
> gift certificate on that last date click on it and that will get you sorted,
> guess what i click on the gift certificate and page error. I emailed them
> again last Monday to try and sort it out and as yet no reply.
>
> could some give me some help, what am i doing wrong or is it dvd soons fault
>
> Dave

My understanding of the situation, after reading the DVD Swap forum is that

a) you can only use 25% of your non refundable credit towards any new
DVD purchase you make

b) that now since DVDSoon don't charge your credit card until they are
shipping, they don't take your 25% of your non refundable credit until
that time. On the forum they said not to worry and that the 25% credit
would be used once they take payment off you.

c) I get the same error that you do when I click on my "gift
certificate" so that's an error on their end..

d) this is DVDSoon - don't expect an email off them anytime... soon ;-)

- Emma

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