Posted by Sean Black on 09/07/05 14:04

In article <9VzTe.3882$QQ5.2933@newsfe7-gui.ntli.net>, Johnnie Scott
<john374999@?.nospam.ntlworld.com.invalid> writes
>Anyone had any compensation yet. Their service is supposed to be back to
>normal well that's means a wait and no service on Friday. I have to say
>that Blockbusters and Moviemine seem to get their movies out very quick
>
>
I posted a DVD back to them over the Bank Holiday weekend, it took until
Wednesday to show up as "awaiting allocation", bit slow, but
understandable because of the BH, I suppose. It's still "awaiting
allocation" now, which is pretty crap IMO, even allowing for the fire.

Service was supposed to be back to normal yesterday, wasn't it? Surely a
DVD they've had back since at least two days before the fire should have
been one of the first to have a replacement sent out?

I have previously found them to be very good, most of the time, with the
odd extra days wait for a replacement, every couple of months. The last
month or so they've slowed down dramatically. Enough to make me
seriously consider cancelling.

What's more it's a nightmare to even complain to them now. With their
web-based complaints email, it keeps giving an error message when you
try to send it. The FAQ says you need to log in first to avoid this, but
it doesn't make any difference.
--
Sean Black

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