Posted by killjoy on 09/08/05 22:38

Sean Black wrote:
> In article <9VzTe.3882$QQ5.2933@newsfe7-gui.ntli.net>, Johnnie Scott
> <john374999@?.nospam.ntlworld.com.invalid> writes
>
>> Anyone had any compensation yet. Their service is supposed to be back to
>> normal well that's means a wait and no service on Friday. I have to
>> say
>> that Blockbusters and Moviemine seem to get their movies out very quick
>>
>>
> I posted a DVD back to them over the Bank Holiday weekend, it took until
> Wednesday to show up as "awaiting allocation", bit slow, but
> understandable because of the BH, I suppose. It's still "awaiting
> allocation" now, which is pretty crap IMO, even allowing for the fire.
>
> Service was supposed to be back to normal yesterday, wasn't it? Surely a
> DVD they've had back since at least two days before the fire should have
> been one of the first to have a replacement sent out?
>
> I have previously found them to be very good, most of the time, with the
> odd extra days wait for a replacement, every couple of months. The last
> month or so they've slowed down dramatically. Enough to make me
> seriously consider cancelling.
>
> What's more it's a nightmare to even complain to them now. With their
> web-based complaints email, it keeps giving an error message when you
> try to send it. The FAQ says you need to log in first to avoid this, but
> it doesn't make any difference.

See earlier thread for my post re news about the fire.

Re turnaround following the fire, they still seem to be coping as far as
my own account goes.

Re the complaint pages on their web site, I had the same problem in that
it keeps wanting me to register, even though I'm already logged in.
There's no apparent way out of the loop. I did send them a direct email
about this and about shortcomings with their fault-reporting system and
got a *prompt* and very civilised response.

So overall I'm not rushing to moan about ScreenSelect's service yet.

--
KJ

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