Posted by Goro on 12/20/05 02:05

No. Since they decided that the disc was not faulty (it plays fine on
their players, despite the visible mutliple scratches; it doesn't play
on mine) and so gave me no credits at all. I was just out the disc and
the shipping costs (original and sendback).

It really surprised me b/c OTHER than for replacements, their customer
service is quite excellent. I don't understand why it is so difficult
if I just want to exchange a clearly problematic disc for a replacement
of the same thing; it's not like i was asking for a cash refund or
anything..

-goro-


darren wrote:
> I know amazon.com are/have been *great* with replacement of faulty/damaged
> disks.
>
> Did DVDPacific give you a store credit for the postage costs?
>
> Darren.
> www.mcqueenonline.com
>
> > Yes, I have loved DVDPacific, HOWEVER, their one problem is their
> > return policy sucks. I had a DVD come loose on its way to me. I
> > opened it up and the disc was scratched to hell. It played some on my
> > dvd player but then locked up. I asked to exchange it for a
> > replacement disc. They told me to send it in, that they'd "test it on
> > their DVD PLayers". Three weeks later, i emailed them to find out what
> > happened. They said that it played ok on their players and that they
> > would send the disc back to me. FSCK! If the price is comparable
> > (including shipping) i go with amazon just b/c of the return policy.
> >
> > -goro-
> >

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