Posted by JCH on 01/25/06 06:27

"Karen McDonald" <karen121@yahoo.co.uk> wrote in message
news:bgrct1dqr7d3g1nk0o215ti1030ublsdcr@4ax.com...
> Bought a JVC GZ-MG50 camcorder from this lot just before New Year.
> Good price - but when the camcorder arrived it was dead. So I bought
> the same camcorder elsewhere.
>
> Empire sent AMTRAK to collect the faulty one on 6th January 2006 - I
> had to demand a receipt from this guy.
>
> I am still waiting for Empire Direct to refund my credit card. They
> say it should appear on my account by the end of the week.
>
> But hey! Why such a long time holding onto my cash? 'Snot fair huh?
>
> Another thing I didn't know was that, in situations like the above,
> you'll probably need what's called 'a refund voucher' from the
> retailer concerned before the credit card company will pursue a refund
> on your behalf. This was news to me - so if you ever have to send
> anything back (to any online retailer) make sure you get one of these
> vouchers or your credit card company probably won't want to know.
>
> However, I've never in the past had a refund voucher from ANY online
> retailer - which suggests to me that this credit card coy
> 'requirement' flies somewhat in the face of reality. And let's face it
> - credit card companies would much rather any refund was applied later
> rather than sooner. Cos then they can charge you more interest. The
> greedy things.
>
> And, of course, get a receipt from any collecting courier. Some
> couriers do this automatically. But some, like AMTRAK, do not. I had
> to get the guy to sign a blank sheet of paper. Very amateurish - but
> there ya go.
>
> Hope this helps somebody to avoid hassle when buying online -
> especially with Empire Direct ;-)

I must say that my personal experience of Empire Direct is that they're a
good company to deal with when you have a problem. I agree with the other
comments that pretty much all companies hang onto your money for a while
before refunding.

J

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