Posted by Matt on 01/25/06 09:58

"Karen McDonald" <karen121@yahoo.co.uk> wrote in message
news:bgrct1dqr7d3g1nk0o215ti1030ublsdcr@4ax.com...
> Bought a JVC GZ-MG50 camcorder from this lot just before New Year.
> Good price - but when the camcorder arrived it was dead. So I bought
> the same camcorder elsewhere.
>
> Empire sent AMTRAK to collect the faulty one on 6th January 2006 - I
> had to demand a receipt from this guy.
>
> I am still waiting for Empire Direct to refund my credit card. They
> say it should appear on my account by the end of the week.
>
> But hey! Why such a long time holding onto my cash? 'Snot fair huh?
>
> Another thing I didn't know was that, in situations like the above,
> you'll probably need what's called 'a refund voucher' from the
> retailer concerned before the credit card company will pursue a refund
> on your behalf. This was news to me - so if you ever have to send
> anything back (to any online retailer) make sure you get one of these
> vouchers or your credit card company probably won't want to know.
>
> However, I've never in the past had a refund voucher from ANY online
> retailer - which suggests to me that this credit card coy
> 'requirement' flies somewhat in the face of reality. And let's face it
> - credit card companies would much rather any refund was applied later
> rather than sooner. Cos then they can charge you more interest. The
> greedy things.
>
> And, of course, get a receipt from any collecting courier. Some
> couriers do this automatically. But some, like AMTRAK, do not. I had
> to get the guy to sign a blank sheet of paper. Very amateurish - but
> there ya go.
>
> Hope this helps somebody to avoid hassle when buying online -
> especially with Empire Direct ;-)


To be fair they have up to 30 days to refund. Ive had a refund go through
from other retailers on the 30th day.
I don't think ED are being particularly bad here, theyve collected the
package and have agreed the refund.
At the end of the day they will be the ones out of pocket as they have to
cover all the postage.

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