Posted by mmaker on 09/07/05 14:36

Teeafit wrote:
> Admittedly my first experience with Edition (v4) was not happy due to
> some unidentified glitch in the capture card. Pinnacle UK started to
> be helpful, and then suddenly went quiet on me. After 6-8 frustrating
> months I contacted the CEO of Pinnacle USA - within days my machine was
> collected and sent to a UK retailer for attention.

I have to agree: I had a similar experience trying to get _any_ kind of
response from Pinnacle in Europe, whereas as soon as I contacted their
support staff in America they sorted out my problem in a few days.

Mark

[Back to original message]