Posted by ed jurewicz on 10/24/05 14:50

Having been burned by Pinnacle and lack of support, I would suggest that if
you have any initial problems with either software or hardware return them
as soon as possible. After extensiver research several years ago and
inquiries to pinnacle regarding compatibility issues, I purchased the DV500
and could never get it to work. This was over a course of several years and
three computer systems all of which were supposedly compatible with the
dv500. One continual problem with pinnacle is they frequently point to
compatiibility issues and wash thier hands of you; however, their lists of
compatible hardware frequently goes beyond outdated into ancient. I sent
emails to them concerning installtion problems experienced but they waited
to respond until after the original warranty ran out telling me that they
could do nothing becasue the dv500 package was out of warranty.

With that said, however, I recently purchased a liquid edition pro system
with breakout box and I have to say this package is far more stable.I can at
least import video which never was the case with the dv500. I did have
several installation issues and concerns prompting me to contact pinnacle
and guess what. They failed to respond.

Good luck.
"Danne" <NoSpam@FakeEMail.Nowhere> wrote in message
news:sVN6f.36586$d5.193521@newsb.telia.net...
>
> "nappY Si" <nleio23@hotmail.com> skrev i meddelandet
> news:66JHPNTH38648.2185300926@anonymous.poster...
>> Where does Pinnacle get off selling crappy
>> buggy software? We know every software app
>> has issues, but there's a *reasonable*
>> tolerance level for this.
>>
>> Check this out. This is a bug-list for
>> Studio 10. And we're talking about a
>> new product here.
>>
>> http://forums.hexus.net/showthread.php?t=57556
>>
>> It's amazing that Pinnacle expect you to
>> buy their brand new Studio 10, and THEN,
>> download a 65MB patch (that's right 65MB)
>> to fix it. You then find that 65MB
>> 'patch' which took a few hours to
>> download, itself is screwed up.
>>
>> It's obvious Pinnacle is in the business
>> of releasing crappy untested software,
>> and then using their poor gullible
>> users as guinea pig testers. Pinnacle
>> then fixes the software, or doesn't fix
>> it, depending on how much that would hurt
>> their profit margin.
>>
>> And when you call them for support,
>> they piss on you and tell you to go
>> away.
>>
>> Where does Pinnacle get balls like that?
>>
>> What's more, you'd assume Avid, who purchased
>> Pinnacle a while back, would enforce the same
>> excellent quality control standards on Pinnacle,
>> that users associate with professional Avid
>> products.
>>
>
> Hi
>
> I have this software and I can ensure that even with this "patch" there
> are a lots of problem so it is impossible to create anything usefull. I
> will try to return both the software and hardware. Without the patch the
> program did not start at my computer.
>
> The program hangs often so I have to kill the application. Somethimes it
> crashed and creates a crash report.
> The output window often stops/hangs. The realtime output of 700-USB stops
> also. Some project that have been working can not be played correct
> anymore. DVD menus creates a lot of problems. The videoeffect works
> randomly.
>
> Note also that I have installed the software on a new clean computer with
> the hardware that more then fullfills the requirement. The support have
> not returned the issue that i have raised, I did get an automatic mail
> telling that they will return within 48 hours.
>
> Now I am looking for another software but I do not know what, it will not
> be a product from Pinnacle for sure.
>
> Best Regards
> Danne
>
>

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