Posted by Steve Guidry on 10/25/05 18:39

Like you, my DVD 500 never worked, despite a LOT of tweaking and calls to
customer support.

It's on the shelf, while my DV Storm still rocks.

Steve





"ed jurewicz" <ejurewicz@comcast.net> wrote in message
news:dYidnVntlftdacHenZ2dnUVZ_sudnZ2d@comcast.com...
> Having been burned by Pinnacle and lack of support, I would suggest that
if
> you have any initial problems with either software or hardware return them
> as soon as possible. After extensiver research several years ago and
> inquiries to pinnacle regarding compatibility issues, I purchased the
DV500
> and could never get it to work. This was over a course of several years
and
> three computer systems all of which were supposedly compatible with the
> dv500. One continual problem with pinnacle is they frequently point to
> compatiibility issues and wash thier hands of you; however, their lists of
> compatible hardware frequently goes beyond outdated into ancient. I sent
> emails to them concerning installtion problems experienced but they waited
> to respond until after the original warranty ran out telling me that they
> could do nothing becasue the dv500 package was out of warranty.
>
> With that said, however, I recently purchased a liquid edition pro system
> with breakout box and I have to say this package is far more stable.I can
at
> least import video which never was the case with the dv500. I did have
> several installation issues and concerns prompting me to contact
pinnacle
> and guess what. They failed to respond.
>
> Good luck.
> "Danne" <NoSpam@FakeEMail.Nowhere> wrote in message
> news:sVN6f.36586$d5.193521@newsb.telia.net...
> >
> > "nappY Si" <nleio23@hotmail.com> skrev i meddelandet
> > news:66JHPNTH38648.2185300926@anonymous.poster...
> >> Where does Pinnacle get off selling crappy
> >> buggy software? We know every software app
> >> has issues, but there's a *reasonable*
> >> tolerance level for this.
> >>
> >> Check this out. This is a bug-list for
> >> Studio 10. And we're talking about a
> >> new product here.
> >>
> >> http://forums.hexus.net/showthread.php?t=57556
> >>
> >> It's amazing that Pinnacle expect you to
> >> buy their brand new Studio 10, and THEN,
> >> download a 65MB patch (that's right 65MB)
> >> to fix it. You then find that 65MB
> >> 'patch' which took a few hours to
> >> download, itself is screwed up.
> >>
> >> It's obvious Pinnacle is in the business
> >> of releasing crappy untested software,
> >> and then using their poor gullible
> >> users as guinea pig testers. Pinnacle
> >> then fixes the software, or doesn't fix
> >> it, depending on how much that would hurt
> >> their profit margin.
> >>
> >> And when you call them for support,
> >> they piss on you and tell you to go
> >> away.
> >>
> >> Where does Pinnacle get balls like that?
> >>
> >> What's more, you'd assume Avid, who purchased
> >> Pinnacle a while back, would enforce the same
> >> excellent quality control standards on Pinnacle,
> >> that users associate with professional Avid
> >> products.
> >>
> >
> > Hi
> >
> > I have this software and I can ensure that even with this "patch" there
> > are a lots of problem so it is impossible to create anything usefull. I
> > will try to return both the software and hardware. Without the patch the
> > program did not start at my computer.
> >
> > The program hangs often so I have to kill the application. Somethimes it
> > crashed and creates a crash report.
> > The output window often stops/hangs. The realtime output of 700-USB
stops
> > also. Some project that have been working can not be played correct
> > anymore. DVD menus creates a lot of problems. The videoeffect works
> > randomly.
> >
> > Note also that I have installed the software on a new clean computer
with
> > the hardware that more then fullfills the requirement. The support have
> > not returned the issue that i have raised, I did get an automatic mail
> > telling that they will return within 48 hours.
> >
> > Now I am looking for another software but I do not know what, it will
not
> > be a product from Pinnacle for sure.
> >
> > Best Regards
> > Danne
> >
> >
>
>

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