Posted by Danne on 10/26/05 16:50

"Jona Vark" <noemail@all.com> skrev i meddelandet
news:MZM7f.18825$6e1.723@newssvr14.news.prodigy.com...
>
> "TonyP" <arpierre@optonline.net> wrote in message
> news:BSz7f.19787$1X1.4835@fe12.lga...
>> Steve Guidry wrote:
>> > Like you, my DVD 500 never worked, despite a LOT of tweaking and
>> > calls
> to
>> > customer support.
>> >
>> > It's on the shelf, while my DV Storm still rocks.
>>
>> Unlike your experience, I made plenty of money with my DV500. It
>> went
>> into 2 different computers that I owned, and now sits in my friends
>> computer. That's 3 different types of computers and it worked.
>>
>
> that's 3!
>
> Perhaps you can see my point a little more clearly as the Pinnacle
> posts in
> this NG are 90% negative from users.
>
>

I will also think that they can develop software and hardware that
works great. But for those that have problem what can they do. Problem
with support, problem with returning.

My opinion from seraching on internet, talking to people at work and
using the product I bought i there are often more critical problems
will new versions than other software, then stability problem in
general.

For my own experience working with computer for 20 years, I have never
seen a more instable software that this. Alfa versions yes, beta
version no, but studio 10 is eighter an alfa nor beta.

Now I am stuck with this crap, can not use it. The store will not take
it back. Pinnacle told me that there are no reported bugs on 10.1, it
works. I can not return it to Pinnacle, they refuses. Very stange to
me that I can not get help. Pinncale does also request 4� for a call.
The store is not interested to look at my computer even if I take it
to the support department at the store. They want to try the software
on another computer for a fee. I just want to return this product.

By handle the support and the possibility to return a product in a
better way I think we negative people should not be so negativ about
them. If a computer fullfilles the listed requirement given before
buying the product it should work. If not download the latest patches
if it is not working you should be able to return it.

Of cause this is my view of it.
Danne

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