Posted by Teeafit on 12/25/88 11:30

Some years ago I was having constant trouble with DV500 (with the
FireWire add-on). It always had terrible 'over-run' problems when
trying to spool a tape to a timecode, often running beyond the point by
2 or 3 minutes. Obviously this made it impossible to reach a timecode
that was near the beginning or end of a tape, and the essential ability
to batch capture was a no-no..

Pinnacle UK started by being very helpful, but then suddenly they
stopped answering emails, letters, phone calls. In the end I wrote to
the CEO in California (?). Within a week I'd had a response to say
that they would arrange with a UK retailer to install an upgrade to
Edition 4.5 free of charge. Unfortunately (for them) my machine spec
was too low to run 4.5, so in the end I had a full machine upgrade as
well, at Pinnacle's expense!

Feel free to conclude that I'm quite happy with Edition, because I
subsequently upgraded to 5.0 and 5.5, and recently to another new
machine with 6.0. OK, so it's not as bomb-proof as (say) Avid, or
Media 100 on a Mac... but it doesn't cost as much either. I'm
perfectly happy to use Liquid Edition as a professional NLE, and my
work stands comparison with stuff done by my colleagues on those other
platforms. There ARE little things that I wish it would do a bit
better, and I can't speak for the sub-Edition programs, but generally
I'm now quite happy with Pinnacle.

GRAEME ALDOUS
Yorkshire

[Back to original message]