Posted by Steve Guidry on 11/16/05 16:53

Unfortunately, this is not an exact science. I see two possible suspects :

1) You're using a Pinnacle product. I've had numerous bad experiences with
several of their products. None of them have worked properly.

2) You're using an RW disc. Sometimes these don't work as well as the
one-use discs. If you have time, burn the same project out to a one-use
disc, and see if it passes the replicator's test.

Steve



"Teeafit" <teeafit@teeafit.co.uk> wrote in message
news:1132158357.408089.270260@f14g2000cwb.googlegroups.com...
> I'm having a worrying problem with a 2-disk DVD project authored on
> Pinnacle Edition Pro v6.10.
>
> Both disks are very similar, with 2 chapters. They have been authored
> in the same way, with just the chapter content and menu buttons
> differing. Each starts with an 'invisible' menu which contains a
> scrolling copyright warning which must be viewed before the Main Menu
> appears. This Main Menu has 4 buttons, two text and two transparent
> ones relating to an element of the background image - one of each goes
> to each of the chapters. Each chapter returns to this Main Menu.
>
> Everything played properly in Edition's DVD Preview section, so I
> burned a 'DVD IMAGE 1' to a hard drive. That played well in WinDVD, so
> I used it to burn a DVD-RW. That worked OK in all my test machines, so
> I burned another copy onto DVD-R from the image, and tested it as
> thoroughly as I could. It played well on 3 computers and two DVD
> players, so (after a total of 7 tests) I sent it for glass mastering
> and duplication.
>
> Today I've received notification from the duplicator that a quality
> control check on the second glass master has showed a menu problem. I'm
> afraid that there will be a similar problem with the first disk, from
> which 1000 copies have already been made.
>
> I re-checked the original DVD-RW, and it still played without fault on
> 5 PCs/players. I then took it to my son's house, and his (Panasonic)
> player did what the duplicator reported - the disk plays fine until the
> Main Menu, at which the menu background picture appears, but none of
> the buttons are superimposed on it. You cannot select a button, but by
> using the 'Skip' control you can jump to the individual chapters
> direct. I've checked the safety backup copies of both disks, and BOTH
> exhibit the same symptoms, so I suspect that 1000 faulty DVDs are on
> their way to me, with the other 1000 'on hold' until I can come up with
> an answer.
>
> Has anybody experienced this? Is it a bug? Is there a workaround? It's
> possibly too late now for this project (and I shall have to put in some
> kind of "If you have problems, press the Skip button" slip), but I'll
> need to nail this one before the next project comes to duplication
> early in the New Year.
>
> GRAEME ALDOUS
> Yorkshire
>

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