Posted by Newbury on 11/27/05 15:43

Gary Bettan wrote:
>> A mate of me was just here, and he has been using
>> Pinnacle 8 & 9. But he has enough of all the problems,
>> and asked me to help him install Premiere Pro.
>> Yep, Pinnacle lost another customer!
>>
>
> We see customers "step up" from consumer NLEs to more professional
> versions everyday. Sometimes it's frustration with the lower end
> software, sometimes it's just outgrowing it.
>
> Premeire Pro (and Vegas, Xpress, Liquid & Edius) are all much more
> powerful, feature rich and most importantly STABLE solutions. They
> also have a steeper learning curve and require more 'effort' to use
> and master. Fortunately there are good training tools available to
> help new users.
>
> I'm not trying to justify buggy software or defend Pinnacle on this
> one. Releasing such a significant update so soon after first ship is
> commendable on the one hand, but also shows poor quality assurance and
> testing on their part. They have to do better.
>
> Unlike Macs, not all PCs are created equal. Even two machines with the
> exact same parts can have very significant performance differences.
> Knowing which drivers to install, how to tweak the OS and other tricks
> of the trade can have a HUGE impact on the overall stability and
> performance of your NLE. And even proven suppliers liek Dell can get
> sloppy and release a series of machines that are problematic for video
> editing.
>
> Pinnacle has millions of Studio users. With all kinds of machines to
> run it on. I think overall they've done a very good job with Studio
> and that it has been improving with each new version. While they
> stumbled out of the blocks with Studio 10, I just can't see Avid
> allowing buggy software to tarnish their name. The lightning fast
> release of the update speaks to that, and I expect to see more updates
> released as needed.
>
> Gary
>
>
>
The main reason I have always had good results with every Pinnacle product
I have installed from Studio to Studio 9, not yet gone to 10 is I think a
simple matter of building a system from the bottom up with one purpose in
mind. When the system is tweaked and running stable it never snaggs until
another application is installed. Then you have to watch what you introduce
to that system. If Studio is installed with a buggy system to begin with
then it is most likely doomed. By buggy I mean if there is only ONE
application that is not running 100% and MOST everyone has that application
installed and left alone for that reason, then there will be problems. Most
systems are loaded down with junk to begin with when they get it. The ones
that cry the loudest are usually the ones that know the least about how to
debug a system which is the case with most Pinnacle whiners. The people that
don't have the problems couldn't care less about the simple minded that
bitch all the time but do get a bit tired of an NG that could be helping
each other debug instead of acting like critics with nothing to add but
complains. Playing with their PLONKERS all the time.

[Back to original message]