Posted by TonyP on 11/30/05 15:45

Harry Kiri wrote:

> "TonyP" <arpierre@hooptonline.net> wrote in message
> news:6DMif.14421$mM2.7706@fe09.lga...
>
>
>>So, you admit you had a problem with Pinnacle in the late 90's.
>
>
> Not just one problem, they were endless. I had them particularly
> badly, I had to try and support those I had sold boards to - an
> impossible job in the circumstances. I couldn't continue like that,
> because the drivers were riddled with problems which Pinnacle, for
> whatever reason, was unable to fix. So we dumped Pinnacle back at the
> beginning of 2000.
>
>
>>How long ago was that? Have you tried any of their new products?
>
>
> Why would I do that, when another company makes far superior
> products? Read what Nick had to say in his last couple of paragraphs.
> He summed it up quite succinctly I think.

>>snip quote of someone with Miro problems<<

> It's always interesting to watch Pinnacle supporters attack and flame
> those who had bad experiences - as though you had to have a character
> defect if you had a problem with your Pinnacle product. Sometimes the
> venom was due to a less than pleasant commercial motivation.

I can only state my experience, which as been very positive. I didn't
attack or flame anyone. But, there was inuendo by others at my expense.

> Some veteran posters will remember how Pinnacle was forced to action
> to handle the tidal wave of complaints and calls for help in the ng.
> They employed someone to monitor the ng and offer "unofficial" help in
> an effort to deflect the battering the Company was taking over its
> appalling drivers and software. After a while, when this didn't seem
> to work very well, they changed their approach to character
> assassination. People like nappy and many others who refused to keep
> quiet and spoke up about the bug ridden software and shoddy treatment
> they received.

IF that was the case, why not speak out.

> Anyway, that's how they tried to keep the avalanche of criticism under
> control. I am not sorry to see Pinnacle go, I believe it can only
> benefit our industry. I know Avid is anything but perfect, but at
> least they don't treat their customers with the same contempt that
> Pinnacle historically has done.

I, and many others have been treated very fairly by Pinnacle.

> If Avid can turn around the Pinnacle company mentality, they deserve
> to do well.

All the gripes and complaints (which I do remember vaguely reading back
then) were a long time ago. A lot of people wanted continual free
upgrades to Premiere, etc. How LONG is a company suppose to support a
product? To continue to carry that ball and chain of the '90's while we
are in the 2000's without evaluating anything new (even try the trial
editions, and continuing to label the company as bad is not being
accurate at this date and time. Again, I have said "go to the forums and
read for yourself, see the videos people are doing", to be answered with
"why. Way back when, Pinnacle sucked big time. I am not wasting my
time". Yet, these very people "waste their time" making posts about an
experience that happened how many YEARS ago? And they do this for YEARS!
If they were talking about Liquid Edition, I can see. And, as for Studio
10, I have passed on that upgrade because of all the problems I have
read about, not the rants with no information. Avid has come up with a
lot of fixes for the product. Is it stable? I don't know. I am going the
Avid Liquid upgrade route instead.
I got more than my money's worth with the DV500 and all the free
upgrades. Liquid has cost more. It does more. And now, it will cost
again with the v7 upgrade. I don't mind, it's a write-off for me, has
the features that I want, and I will continue to make money with it.

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