Posted by AZ Nomad on 10/20/05 14:15

On Wed, 19 Oct 2005 23:07:14 -0700, Alpha <none@none.net> wrote:


>If you think it is price that takes people to Dell, you are in great
>delusion. We have hundreds of past and recent machines and ONLY ONE had to
>have a fan replaced.

Bigger problems with dell are their hard drives -- lots of failures there-- and
their proprietary case and connectors. Dell's power supplies now use a
standard atx connector (for the longest time they moved the pins around to make
replacement with industry standard power supplies impossible), but dell cases
only have an opening for the power cord in one place; a power supply
replacement is typically $150 instead of $50. A motherboard replacement is
$300-800 instead of $65-200, again due to the proprietary connectors.

And of course, dell's phone support answer to everybody is to do a 'system
restore' and most of the time they don't think its necessary to mention the
tiny little fact that all the user's data will be blown away. Ditto for their
onsite service: call about a failing hard drive and they'll replace it and
make no effort to copy the data from the old drive. Having both old and new
connected and running ghost is beyond their technical skills.

[Back to original message]