Posted by Bill McCutcheon on 02/07/06 22:51

"William A. T. Clark" <clark.31@nospamosu.edu> wrote in message
news:clark.31-CAC9A1.08393807022006@charm.magnus.acs.ohio-state.edu...
> In article <eLRFf.2210$UF1.847@newsread3.news.pas.earthlink.net>,
> "Bill McCutcheon" <wjmccn@earthlink.net> wrote:
>
>> "William A. T. Clark" <clark.31@nospamosu.edu> wrote in message
>> news:clark.31-C47994.14313906022006@charm.magnus.acs.ohio-state.edu...
>> >I happened to be unlucky enough to be given a JVC DR-MV1S DVD/VCR
>> > recorder as a Christmas present a little over a year ago. The thing
>> > has
>> > never worked well; when you could figure out the Byzantine manual, it
>> > still didn't seem to function properly. Finally, and before the
>> > warranty
>> > ran out, I returned it to JVC In Aurora, IL to be fixed. At the time
>> > there were two issues (that I could find, at least). One, I could not
>> > get a signal to the DVD recorder, other than by dubbing from a tape
>> > in
>> > the VCR side, and two, it refused to recognize DVD-RW disks, even
>> > though
>> > it ha done so for several months.
>> >
>> > I sent it back in mid-December with a note outlining the two
>> > problems.
>> > It came back "fixed" ten days later. At least, I thought so. It
>> > turned
>> > out it still would not recognize a DVD-RW disk, giving the dreaded
>> > "disc
>> > error" message. So I called JVC again (another story in itself). The
>> > representative was very helpful when I finally reached him, and said
>> > they would send me a UPS mailer to return it to them in Aurora. I did
>> > this three weeks ago. Since that time, all I see on their repair site
>> > is
>> > that it is "waiting for parts". I would far rather have my original
>> > outlay back, and buy a properly functional DVD/VCR, but just to have
>> > this thing sitting in the repair facility with nothing happening is
>> > ridiculous. Oh, yes, and if you e-mail the contact address you
>> > finally
>> > find - they just don't bother to answer anyway.
>> >
>> > All I can say is to all readers of this ng - 1) stay away from JVC
>> > products until they deal with shoddy design and manufacture, and 2)
>> > their service is as bad as their manufacturing. Never again - no JVC
>> > ever in my house.
>> >
>> > William Clark
>>
>> My experience with the DR-MX1S has been equally bad. Since I got it 10
>> months ago, it's never worked right. I've tried contacting them via
>> e-mail and the website three or four times ... no response ... and I've
>> been on "hold" so long at the 800 number that I've given up. Does
>> anyone
>> know when is the best time to get through?
>>
>> -- Bill McC.
>
> I have got through to them a couple of times by calling in the middle of
> the day. I have to at least give them credit for the fact that the
> people I talked to were very friendly and helpful.
>
> William Clark

I just got through (finally!) a little after 4:00 CST. Yes, the guy I
spoke with was friendly and he instructed me to send my machine to their
Service & Engineering Dept. in N. J. We'll see how long it takes for
repairs and whether they fix the problems. I'll try to remember to report
back to the NG. So, temporarily at least, my opinion of JVC has gone up a
bit.

-- Bill McC.

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