Posted by William A. T. Clark on 02/14/06 22:39

In article
<clark.31-CAC9A1.08393807022006@charm.magnus.acs.ohio-state.edu>,
"William A. T. Clark" <clark.31@nospamosu.edu> wrote:

> In article <eLRFf.2210$UF1.847@newsread3.news.pas.earthlink.net>,
> "Bill McCutcheon" <wjmccn@earthlink.net> wrote:
>
> > "William A. T. Clark" <clark.31@nospamosu.edu> wrote in message
> > news:clark.31-C47994.14313906022006@charm.magnus.acs.ohio-state.edu...
> > >I happened to be unlucky enough to be given a JVC DR-MV1S DVD/VCR
> > > recorder as a Christmas present a little over a year ago. The thing has
> > > never worked well; when you could figure out the Byzantine manual, it
> > > still didn't seem to function properly. Finally, and before the warranty
> > > ran out, I returned it to JVC In Aurora, IL to be fixed. At the time
> > > there were two issues (that I could find, at least). One, I could not
> > > get a signal to the DVD recorder, other than by dubbing from a tape in
> > > the VCR side, and two, it refused to recognize DVD-RW disks, even though
> > > it ha done so for several months.
> > >
> > > I sent it back in mid-December with a note outlining the two problems.
> > > It came back "fixed" ten days later. At least, I thought so. It turned
> > > out it still would not recognize a DVD-RW disk, giving the dreaded "disc
> > > error" message. So I called JVC again (another story in itself). The
> > > representative was very helpful when I finally reached him, and said
> > > they would send me a UPS mailer to return it to them in Aurora. I did
> > > this three weeks ago. Since that time, all I see on their repair site is
> > > that it is "waiting for parts". I would far rather have my original
> > > outlay back, and buy a properly functional DVD/VCR, but just to have
> > > this thing sitting in the repair facility with nothing happening is
> > > ridiculous. Oh, yes, and if you e-mail the contact address you finally
> > > find - they just don't bother to answer anyway.
> > >
> > > All I can say is to all readers of this ng - 1) stay away from JVC
> > > products until they deal with shoddy design and manufacture, and 2)
> > > their service is as bad as their manufacturing. Never again - no JVC
> > > ever in my house.
> > >
> > > William Clark
> >
> > My experience with the DR-MX1S has been equally bad. Since I got it 10
> > months ago, it's never worked right. I've tried contacting them via
> > e-mail and the website three or four times ... no response ... and I've
> > been on "hold" so long at the 800 number that I've given up. Does anyone
> > know when is the best time to get through?
> >
> > -- Bill McC.
>
> I have got through to them a couple of times by calling in the middle of
> the day. I have to at least give them credit for the fact that the
> people I talked to were very friendly and helpful.
>
> William Clark

Now for the latest. The JVC repair site finally showed the job to have
been started, and then an "invoice issued" tag came up, meaning it's a
pre-paid warranty job. According to the site, that is the final step
before it is shipped out.

However, that "invoice issued" notice came up almost a week ago, and it
is still there! How long does it take these retards to mail something
out? They have had the unit for over a month now, and most of the time
it has been sitting waiting for parts, or now for some mail boy to get
off his rear end and ship it.

Never again.

William Clark

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