Posted by Bill McCutcheon on 02/15/06 01:18

"William A. T. Clark" <clark.31@nospamosu.edu> wrote in message
news:clark.31-011E7F.17394014022006@charm.magnus.acs.ohio-state.edu...
> In article
> <clark.31-CAC9A1.08393807022006@charm.magnus.acs.ohio-state.edu>,
> "William A. T. Clark" <clark.31@nospamosu.edu> wrote:
>
>> In article <eLRFf.2210$UF1.847@newsread3.news.pas.earthlink.net>,
>> "Bill McCutcheon" <wjmccn@earthlink.net> wrote:
>>
>> > "William A. T. Clark" <clark.31@nospamosu.edu> wrote in message
>> > news:clark.31-C47994.14313906022006@charm.magnus.acs.ohio-state.edu...
>> > >I happened to be unlucky enough to be given a JVC DR-MV1S DVD/VCR
>> > > recorder as a Christmas present a little over a year ago. The thing
>> > > has
>> > > never worked well; when you could figure out the Byzantine manual,
>> > > it
>> > > still didn't seem to function properly. Finally, and before the
>> > > warranty
>> > > ran out, I returned it to JVC In Aurora, IL to be fixed. At the
>> > > time
>> > > there were two issues (that I could find, at least). One, I could
>> > > not
>> > > get a signal to the DVD recorder, other than by dubbing from a tape
>> > > in
>> > > the VCR side, and two, it refused to recognize DVD-RW disks, even
>> > > though
>> > > it ha done so for several months.
>> > >
>> > > I sent it back in mid-December with a note outlining the two
>> > > problems.
>> > > It came back "fixed" ten days later. At least, I thought so. It
>> > > turned
>> > > out it still would not recognize a DVD-RW disk, giving the dreaded
>> > > "disc
>> > > error" message. So I called JVC again (another story in itself).
>> > > The
>> > > representative was very helpful when I finally reached him, and
>> > > said
>> > > they would send me a UPS mailer to return it to them in Aurora. I
>> > > did
>> > > this three weeks ago. Since that time, all I see on their repair
>> > > site is
>> > > that it is "waiting for parts". I would far rather have my original
>> > > outlay back, and buy a properly functional DVD/VCR, but just to
>> > > have
>> > > this thing sitting in the repair facility with nothing happening is
>> > > ridiculous. Oh, yes, and if you e-mail the contact address you
>> > > finally
>> > > find - they just don't bother to answer anyway.
>> > >
>> > > All I can say is to all readers of this ng - 1) stay away from JVC
>> > > products until they deal with shoddy design and manufacture, and 2)
>> > > their service is as bad as their manufacturing. Never again - no
>> > > JVC
>> > > ever in my house.
>> > >
>> > > William Clark
>> >
>> > My experience with the DR-MX1S has been equally bad. Since I got it
>> > 10
>> > months ago, it's never worked right. I've tried contacting them via
>> > e-mail and the website three or four times ... no response ... and
>> > I've
>> > been on "hold" so long at the 800 number that I've given up. Does
>> > anyone
>> > know when is the best time to get through?
>> >
>> > -- Bill McC.
>>
>> I have got through to them a couple of times by calling in the middle
>> of
>> the day. I have to at least give them credit for the fact that the
>> people I talked to were very friendly and helpful.
>>
>> William Clark
>
> Now for the latest. The JVC repair site finally showed the job to have
> been started, and then an "invoice issued" tag came up, meaning it's a
> pre-paid warranty job. According to the site, that is the final step
> before it is shipped out.
>
> However, that "invoice issued" notice came up almost a week ago, and it
> is still there! How long does it take these retards to mail something
> out? They have had the unit for over a month now, and most of the time
> it has been sitting waiting for parts, or now for some mail boy to get
> off his rear end and ship it.
>
> Never again.
>
> William Clark

My return just arrived at JVC's N.J. facility yesterday, so it will be a
while before I know how quickly/slowly they repair it and send it back. I
won't hold my breath!

-- Bill McC.

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