Posted by NunYa Bidness on 10/24/05 17:32

On Mon, 24 Oct 2005 14:43:23 GMT, Justin <nospam@insightbb.com> Gave
us:

>Jim Reid wrote on [23 Oct 2005 23:20:53 -0700]:
>> There's another possiblilty. There's a theater chain here in Dallas
>> that I have caught turning the lamp power down on the projector when
>> it's not a full house. The picture looks dark and has what appears to
>> be lag in it. I go get the mangager and yell at him and a few minutes
>> later it brightens up.
>
>The problem here is that, why should I pay my 8 bucks to then leave the
>movie for 5 minutes and find someone who will listen to the problem and
>then come fix it?
>
>They should restart the thing from the start.


If you frame the complaint correctly, and with a little diplomacy,
they'll likely give you a credit to watch the film (or any other film)
again. They get to write it off as a loss, and it's not like it hurts
them for business in any way. In fact, it would show them to be very
customer oriented.

Come at them with an attitude, and the theater management can turn
into folks even more stupid than apparently the projectionist is that
caused your complaint to arise.

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