Posted by William A. T. Clark on 11/16/47 11:40

In article
<clark.31-011E7F.17394014022006@charm.magnus.acs.ohio-state.edu>,
"William A. T. Clark" <clark.31@nospamosu.edu> wrote:

> In article
> <clark.31-CAC9A1.08393807022006@charm.magnus.acs.ohio-state.edu>,
> "William A. T. Clark" <clark.31@nospamosu.edu> wrote:
>
> > In article <eLRFf.2210$UF1.847@newsread3.news.pas.earthlink.net>,
> > "Bill McCutcheon" <wjmccn@earthlink.net> wrote:
> >
> > > "William A. T. Clark" <clark.31@nospamosu.edu> wrote in message
> > > news:clark.31-C47994.14313906022006@charm.magnus.acs.ohio-state.edu...
> > > >I happened to be unlucky enough to be given a JVC DR-MV1S DVD/VCR
> > > > recorder as a Christmas present a little over a year ago. The thing has
> > > > never worked well; when you could figure out the Byzantine manual, it
> > > > still didn't seem to function properly. Finally, and before the warranty
> > > > ran out, I returned it to JVC In Aurora, IL to be fixed. At the time
> > > > there were two issues (that I could find, at least). One, I could not
> > > > get a signal to the DVD recorder, other than by dubbing from a tape in
> > > > the VCR side, and two, it refused to recognize DVD-RW disks, even though
> > > > it ha done so for several months.
> > > >
> > > > I sent it back in mid-December with a note outlining the two problems.
> > > > It came back "fixed" ten days later. At least, I thought so. It turned
> > > > out it still would not recognize a DVD-RW disk, giving the dreaded "disc
> > > > error" message. So I called JVC again (another story in itself). The
> > > > representative was very helpful when I finally reached him, and said
> > > > they would send me a UPS mailer to return it to them in Aurora. I did
> > > > this three weeks ago. Since that time, all I see on their repair site is
> > > > that it is "waiting for parts". I would far rather have my original
> > > > outlay back, and buy a properly functional DVD/VCR, but just to have
> > > > this thing sitting in the repair facility with nothing happening is
> > > > ridiculous. Oh, yes, and if you e-mail the contact address you finally
> > > > find - they just don't bother to answer anyway.
> > > >
> > > > All I can say is to all readers of this ng - 1) stay away from JVC
> > > > products until they deal with shoddy design and manufacture, and 2)
> > > > their service is as bad as their manufacturing. Never again - no JVC
> > > > ever in my house.
> > > >
> > > > William Clark
> > >
> > > My experience with the DR-MX1S has been equally bad. Since I got it 10
> > > months ago, it's never worked right. I've tried contacting them via
> > > e-mail and the website three or four times ... no response ... and I've
> > > been on "hold" so long at the 800 number that I've given up. Does anyone
> > > know when is the best time to get through?
> > >
> > > -- Bill McC.
> >
> > I have got through to them a couple of times by calling in the middle of
> > the day. I have to at least give them credit for the fact that the
> > people I talked to were very friendly and helpful.
> >
> > William Clark
>
> Now for the latest. The JVC repair site finally showed the job to have
> been started, and then an "invoice issued" tag came up, meaning it's a
> pre-paid warranty job. According to the site, that is the final step
> before it is shipped out.
>
> However, that "invoice issued" notice came up almost a week ago, and it
> is still there! How long does it take these retards to mail something
> out? They have had the unit for over a month now, and most of the time
> it has been sitting waiting for parts, or now for some mail boy to get
> off his rear end and ship it.
>
> Never again.
>
> William Clark

Well, I thought you might like the latest update. Having had this unit
with JVC for over a month, including a full week sitting waiting to be
shipped, I got it back on Friday. So I fired it up, put in the EXACT
DVD-RW disc that I sent to JVC with the unit so that they could test it
and - guess what - I got a "disc error" message again. Yes, after all
that, these incompetent morons couldn't even return a repaired unit to
me. Clearly all they did was whatever their set repair is for the
dreaded "loading" fault (which my machine didn't even have), never
tested it, never read the detailed note I taped to the machine, and just
sent it back. The machine will not read unformatted DVD-RW disks, nor
will it record to DVD-R discs.

This is absolutely the worst service I have ever had from any company in
this field. Tomorrow I call not the "repair facility" at Aurora, IL, but
JVC HQ in NJ, and demand either a) a new working unit to replace mine,
or b) my money back. I am so disgusted with JVC that small claims court
is also on the agenda - these guys are simply a disgrace.

To anyone reading - keep clear of JVC. They make garbage products, and
they have service to match.

William Clark

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