Posted by Bill McCutcheon on 11/16/30 11:40

"William A. T. Clark" <clark.31@osu.edu> wrote in message
news:clark.31-2A39C5.22454719022006@charm.magnus.acs.ohio-state.edu...
> In article
> <clark.31-011E7F.17394014022006@charm.magnus.acs.ohio-state.edu>,
> "William A. T. Clark" <clark.31@nospamosu.edu> wrote:
>
>> In article
>> <clark.31-CAC9A1.08393807022006@charm.magnus.acs.ohio-state.edu>,
>> "William A. T. Clark" <clark.31@nospamosu.edu> wrote:
>>
>> > In article <eLRFf.2210$UF1.847@newsread3.news.pas.earthlink.net>,
>> > "Bill McCutcheon" <wjmccn@earthlink.net> wrote:
>> >
>> > > "William A. T. Clark" <clark.31@nospamosu.edu> wrote in message
>> > > news:clark.31-C47994.14313906022006@charm.magnus.acs.ohio-state.edu...
>> > > >I happened to be unlucky enough to be given a JVC DR-MV1S DVD/VCR
>> > > > recorder as a Christmas present a little over a year ago. The
>> > > > thing has
>> > > > never worked well; when you could figure out the Byzantine
>> > > > manual, it
>> > > > still didn't seem to function properly. Finally, and before the
>> > > > warranty
>> > > > ran out, I returned it to JVC In Aurora, IL to be fixed. At the
>> > > > time
>> > > > there were two issues (that I could find, at least). One, I could
>> > > > not
>> > > > get a signal to the DVD recorder, other than by dubbing from a
>> > > > tape in
>> > > > the VCR side, and two, it refused to recognize DVD-RW disks, even
>> > > > though
>> > > > it ha done so for several months.
>> > > >
>> > > > I sent it back in mid-December with a note outlining the two
>> > > > problems.
>> > > > It came back "fixed" ten days later. At least, I thought so. It
>> > > > turned
>> > > > out it still would not recognize a DVD-RW disk, giving the
>> > > > dreaded "disc
>> > > > error" message. So I called JVC again (another story in itself).
>> > > > The
>> > > > representative was very helpful when I finally reached him, and
>> > > > said
>> > > > they would send me a UPS mailer to return it to them in Aurora. I
>> > > > did
>> > > > this three weeks ago. Since that time, all I see on their repair
>> > > > site is
>> > > > that it is "waiting for parts". I would far rather have my
>> > > > original
>> > > > outlay back, and buy a properly functional DVD/VCR, but just to
>> > > > have
>> > > > this thing sitting in the repair facility with nothing happening
>> > > > is
>> > > > ridiculous. Oh, yes, and if you e-mail the contact address you
>> > > > finally
>> > > > find - they just don't bother to answer anyway.
>> > > >
>> > > > All I can say is to all readers of this ng - 1) stay away from
>> > > > JVC
>> > > > products until they deal with shoddy design and manufacture, and
>> > > > 2)
>> > > > their service is as bad as their manufacturing. Never again - no
>> > > > JVC
>> > > > ever in my house.
>> > > >
>> > > > William Clark
>> > >
>> > > My experience with the DR-MX1S has been equally bad. Since I got
>> > > it 10
>> > > months ago, it's never worked right. I've tried contacting them
>> > > via
>> > > e-mail and the website three or four times ... no response ... and
>> > > I've
>> > > been on "hold" so long at the 800 number that I've given up. Does
>> > > anyone
>> > > know when is the best time to get through?
>> > >
>> > > -- Bill McC.
>> >
>> > I have got through to them a couple of times by calling in the middle
>> > of
>> > the day. I have to at least give them credit for the fact that the
>> > people I talked to were very friendly and helpful.
>> >
>> > William Clark
>>
>> Now for the latest. The JVC repair site finally showed the job to have
>> been started, and then an "invoice issued" tag came up, meaning it's a
>> pre-paid warranty job. According to the site, that is the final step
>> before it is shipped out.
>>
>> However, that "invoice issued" notice came up almost a week ago, and it
>> is still there! How long does it take these retards to mail something
>> out? They have had the unit for over a month now, and most of the time
>> it has been sitting waiting for parts, or now for some mail boy to get
>> off his rear end and ship it.
>>
>> Never again.
>>
>> William Clark
>
> Well, I thought you might like the latest update. Having had this unit
> with JVC for over a month, including a full week sitting waiting to be
> shipped, I got it back on Friday. So I fired it up, put in the EXACT
> DVD-RW disc that I sent to JVC with the unit so that they could test it
> and - guess what - I got a "disc error" message again. Yes, after all
> that, these incompetent morons couldn't even return a repaired unit to
> me. Clearly all they did was whatever their set repair is for the
> dreaded "loading" fault (which my machine didn't even have), never
> tested it, never read the detailed note I taped to the machine, and just
> sent it back. The machine will not read unformatted DVD-RW disks, nor
> will it record to DVD-R discs.
>
> This is absolutely the worst service I have ever had from any company in
> this field. Tomorrow I call not the "repair facility" at Aurora, IL, but
> JVC HQ in NJ, and demand either a) a new working unit to replace mine,
> or b) my money back. I am so disgusted with JVC that small claims court
> is also on the agenda - these guys are simply a disgrace.
>
> To anyone reading - keep clear of JVC. They make garbage products, and
> they have service to match.
>
> William Clark

Thanks (sort of) for the update. My unit has been in N.J. for a week now
.... no word yet on when it will be repaired/returned. Do you have the
phone number there in case I have to get after them, also? All I have is
the general 800 help number.
-- Bill McC.

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