Posted by William A. T. Clark on 11/16/70 11:40

In article <S3kKf.1123$S25.692@newsread1.news.atl.earthlink.net>,
"Bill McCutcheon" <wjmccn@earthlink.net> wrote:

> "William A. T. Clark" <clark.31@osu.edu> wrote in message
> news:clark.31-2A39C5.22454719022006@charm.magnus.acs.ohio-state.edu...
> > In article
> > <clark.31-011E7F.17394014022006@charm.magnus.acs.ohio-state.edu>,
> > "William A. T. Clark" <clark.31@nospamosu.edu> wrote:
> >
> >> In article
> >> <clark.31-CAC9A1.08393807022006@charm.magnus.acs.ohio-state.edu>,
> >> "William A. T. Clark" <clark.31@nospamosu.edu> wrote:
> >>
> >> > In article <eLRFf.2210$UF1.847@newsread3.news.pas.earthlink.net>,
> >> > "Bill McCutcheon" <wjmccn@earthlink.net> wrote:
> >> >
> >> > > "William A. T. Clark" <clark.31@nospamosu.edu> wrote in message
> >> > > news:clark.31-C47994.14313906022006@charm.magnus.acs.ohio-state.edu...
> >> > > >I happened to be unlucky enough to be given a JVC DR-MV1S DVD/VCR
> >> > > > recorder as a Christmas present a little over a year ago. The
> >> > > > thing has
> >> > > > never worked well; when you could figure out the Byzantine
> >> > > > manual, it
> >> > > > still didn't seem to function properly. Finally, and before the
> >> > > > warranty
> >> > > > ran out, I returned it to JVC In Aurora, IL to be fixed. At the
> >> > > > time
> >> > > > there were two issues (that I could find, at least). One, I could
> >> > > > not
> >> > > > get a signal to the DVD recorder, other than by dubbing from a
> >> > > > tape in
> >> > > > the VCR side, and two, it refused to recognize DVD-RW disks, even
> >> > > > though
> >> > > > it ha done so for several months.
> >> > > >
> >> > > > I sent it back in mid-December with a note outlining the two
> >> > > > problems.
> >> > > > It came back "fixed" ten days later. At least, I thought so. It
> >> > > > turned
> >> > > > out it still would not recognize a DVD-RW disk, giving the
> >> > > > dreaded "disc
> >> > > > error" message. So I called JVC again (another story in itself).
> >> > > > The
> >> > > > representative was very helpful when I finally reached him, and
> >> > > > said
> >> > > > they would send me a UPS mailer to return it to them in Aurora. I
> >> > > > did
> >> > > > this three weeks ago. Since that time, all I see on their repair
> >> > > > site is
> >> > > > that it is "waiting for parts". I would far rather have my
> >> > > > original
> >> > > > outlay back, and buy a properly functional DVD/VCR, but just to
> >> > > > have
> >> > > > this thing sitting in the repair facility with nothing happening
> >> > > > is
> >> > > > ridiculous. Oh, yes, and if you e-mail the contact address you
> >> > > > finally
> >> > > > find - they just don't bother to answer anyway.
> >> > > >
> >> > > > All I can say is to all readers of this ng - 1) stay away from
> >> > > > JVC
> >> > > > products until they deal with shoddy design and manufacture, and
> >> > > > 2)
> >> > > > their service is as bad as their manufacturing. Never again - no
> >> > > > JVC
> >> > > > ever in my house.
> >> > > >
> >> > > > William Clark
> >> > >
> >> > > My experience with the DR-MX1S has been equally bad. Since I got
> >> > > it 10
> >> > > months ago, it's never worked right. I've tried contacting them
> >> > > via
> >> > > e-mail and the website three or four times ... no response ... and
> >> > > I've
> >> > > been on "hold" so long at the 800 number that I've given up. Does
> >> > > anyone
> >> > > know when is the best time to get through?
> >> > >
> >> > > -- Bill McC.
> >> >
> >> > I have got through to them a couple of times by calling in the middle
> >> > of
> >> > the day. I have to at least give them credit for the fact that the
> >> > people I talked to were very friendly and helpful.
> >> >
> >> > William Clark
> >>
> >> Now for the latest. The JVC repair site finally showed the job to have
> >> been started, and then an "invoice issued" tag came up, meaning it's a
> >> pre-paid warranty job. According to the site, that is the final step
> >> before it is shipped out.
> >>
> >> However, that "invoice issued" notice came up almost a week ago, and it
> >> is still there! How long does it take these retards to mail something
> >> out? They have had the unit for over a month now, and most of the time
> >> it has been sitting waiting for parts, or now for some mail boy to get
> >> off his rear end and ship it.
> >>
> >> Never again.
> >>
> >> William Clark
> >
> > Well, I thought you might like the latest update. Having had this unit
> > with JVC for over a month, including a full week sitting waiting to be
> > shipped, I got it back on Friday. So I fired it up, put in the EXACT
> > DVD-RW disc that I sent to JVC with the unit so that they could test it
> > and - guess what - I got a "disc error" message again. Yes, after all
> > that, these incompetent morons couldn't even return a repaired unit to
> > me. Clearly all they did was whatever their set repair is for the
> > dreaded "loading" fault (which my machine didn't even have), never
> > tested it, never read the detailed note I taped to the machine, and just
> > sent it back. The machine will not read unformatted DVD-RW disks, nor
> > will it record to DVD-R discs.
> >
> > This is absolutely the worst service I have ever had from any company in
> > this field. Tomorrow I call not the "repair facility" at Aurora, IL, but
> > JVC HQ in NJ, and demand either a) a new working unit to replace mine,
> > or b) my money back. I am so disgusted with JVC that small claims court
> > is also on the agenda - these guys are simply a disgrace.
> >
> > To anyone reading - keep clear of JVC. They make garbage products, and
> > they have service to match.
> >
> > William Clark
>
> Thanks (sort of) for the update. My unit has been in N.J. for a week now
> ... no word yet on when it will be repaired/returned. Do you have the
> phone number there in case I have to get after them, also? All I have is
> the general 800 help number.
> -- Bill McC.

Well, typically that's all they will give. Apart from everything else,
JVC are almost impossible to contact. However, a little browsing last
night revealed that the manager of the Aurora facility is a Bill
Utermark, whose phone is (630) 851-7800, and they give a toll free
number for this facility (800) 851-2020. Their HQ is in Wayne, NJ, and
the President is Neil Kurihara and Chairman is Harry Elias, with a given
phone number at (800) 526-5308. They will be hearing from me shortly.

William Clark

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