Posted by William A. T. Clark on 02/24/06 14:48

In article
<clark.31-D38970.09275020022006@charm.magnus.acs.ohio-state.edu>,
"William A. T. Clark" <clark.31@nospamosu.edu> wrote:

> In article <S3kKf.1123$S25.692@newsread1.news.atl.earthlink.net>,
> "Bill McCutcheon" <wjmccn@earthlink.net> wrote:
>
> > "William A. T. Clark" <clark.31@osu.edu> wrote in message
> > news:clark.31-2A39C5.22454719022006@charm.magnus.acs.ohio-state.edu...
> > > In article
> > > <clark.31-011E7F.17394014022006@charm.magnus.acs.ohio-state.edu>,
> > > "William A. T. Clark" <clark.31@nospamosu.edu> wrote:
> > >
> > >> In article
> > >> <clark.31-CAC9A1.08393807022006@charm.magnus.acs.ohio-state.edu>,
> > >> "William A. T. Clark" <clark.31@nospamosu.edu> wrote:
> > >>
> > >> > In article <eLRFf.2210$UF1.847@newsread3.news.pas.earthlink.net>,
> > >> > "Bill McCutcheon" <wjmccn@earthlink.net> wrote:
> > >> >
> > >> > > "William A. T. Clark" <clark.31@nospamosu.edu> wrote in message
> > >> > > news:clark.31-C47994.14313906022006@charm.magnus.acs.ohio-state.edu..
> > >> > > .
> > >> > > >I happened to be unlucky enough to be given a JVC DR-MV1S DVD/VCR
> > >> > > > recorder as a Christmas present a little over a year ago. The
> > >> > > > thing has
> > >> > > > never worked well; when you could figure out the Byzantine
> > >> > > > manual, it
> > >> > > > still didn't seem to function properly. Finally, and before the
> > >> > > > warranty
> > >> > > > ran out, I returned it to JVC In Aurora, IL to be fixed. At the
> > >> > > > time
> > >> > > > there were two issues (that I could find, at least). One, I could
> > >> > > > not
> > >> > > > get a signal to the DVD recorder, other than by dubbing from a
> > >> > > > tape in
> > >> > > > the VCR side, and two, it refused to recognize DVD-RW disks, even
> > >> > > > though
> > >> > > > it ha done so for several months.
> > >> > > >
> > >> > > > I sent it back in mid-December with a note outlining the two
> > >> > > > problems.
> > >> > > > It came back "fixed" ten days later. At least, I thought so. It
> > >> > > > turned
> > >> > > > out it still would not recognize a DVD-RW disk, giving the
> > >> > > > dreaded "disc
> > >> > > > error" message. So I called JVC again (another story in itself).
> > >> > > > The
> > >> > > > representative was very helpful when I finally reached him, and
> > >> > > > said
> > >> > > > they would send me a UPS mailer to return it to them in Aurora. I
> > >> > > > did
> > >> > > > this three weeks ago. Since that time, all I see on their repair
> > >> > > > site is
> > >> > > > that it is "waiting for parts". I would far rather have my
> > >> > > > original
> > >> > > > outlay back, and buy a properly functional DVD/VCR, but just to
> > >> > > > have
> > >> > > > this thing sitting in the repair facility with nothing happening
> > >> > > > is
> > >> > > > ridiculous. Oh, yes, and if you e-mail the contact address you
> > >> > > > finally
> > >> > > > find - they just don't bother to answer anyway.
> > >> > > >
> > >> > > > All I can say is to all readers of this ng - 1) stay away from
> > >> > > > JVC
> > >> > > > products until they deal with shoddy design and manufacture, and
> > >> > > > 2)
> > >> > > > their service is as bad as their manufacturing. Never again - no
> > >> > > > JVC
> > >> > > > ever in my house.
> > >> > > >
> > >> > > > William Clark
> > >> > >
> > >> > > My experience with the DR-MX1S has been equally bad. Since I got
> > >> > > it 10
> > >> > > months ago, it's never worked right. I've tried contacting them
> > >> > > via
> > >> > > e-mail and the website three or four times ... no response ... and
> > >> > > I've
> > >> > > been on "hold" so long at the 800 number that I've given up. Does
> > >> > > anyone
> > >> > > know when is the best time to get through?
> > >> > >
> > >> > > -- Bill McC.
> > >> >
> > >> > I have got through to them a couple of times by calling in the middle
> > >> > of
> > >> > the day. I have to at least give them credit for the fact that the
> > >> > people I talked to were very friendly and helpful.
> > >> >
> > >> > William Clark
> > >>
> > >> Now for the latest. The JVC repair site finally showed the job to have
> > >> been started, and then an "invoice issued" tag came up, meaning it's a
> > >> pre-paid warranty job. According to the site, that is the final step
> > >> before it is shipped out.
> > >>
> > >> However, that "invoice issued" notice came up almost a week ago, and it
> > >> is still there! How long does it take these retards to mail something
> > >> out? They have had the unit for over a month now, and most of the time
> > >> it has been sitting waiting for parts, or now for some mail boy to get
> > >> off his rear end and ship it.
> > >>
> > >> Never again.
> > >>
> > >> William Clark
> > >
> > > Well, I thought you might like the latest update. Having had this unit
> > > with JVC for over a month, including a full week sitting waiting to be
> > > shipped, I got it back on Friday. So I fired it up, put in the EXACT
> > > DVD-RW disc that I sent to JVC with the unit so that they could test it
> > > and - guess what - I got a "disc error" message again. Yes, after all
> > > that, these incompetent morons couldn't even return a repaired unit to
> > > me. Clearly all they did was whatever their set repair is for the
> > > dreaded "loading" fault (which my machine didn't even have), never
> > > tested it, never read the detailed note I taped to the machine, and just
> > > sent it back. The machine will not read unformatted DVD-RW disks, nor
> > > will it record to DVD-R discs.
> > >
> > > This is absolutely the worst service I have ever had from any company in
> > > this field. Tomorrow I call not the "repair facility" at Aurora, IL, but
> > > JVC HQ in NJ, and demand either a) a new working unit to replace mine,
> > > or b) my money back. I am so disgusted with JVC that small claims court
> > > is also on the agenda - these guys are simply a disgrace.
> > >
> > > To anyone reading - keep clear of JVC. They make garbage products, and
> > > they have service to match.
> > >
> > > William Clark
> >
> > Thanks (sort of) for the update. My unit has been in N.J. for a week now
> > ... no word yet on when it will be repaired/returned. Do you have the
> > phone number there in case I have to get after them, also? All I have is
> > the general 800 help number.
> > -- Bill McC.
>
> Well, typically that's all they will give. Apart from everything else,
> JVC are almost impossible to contact. However, a little browsing last
> night revealed that the manager of the Aurora facility is a Bill
> Utermark, whose phone is (630) 851-7800, and they give a toll free
> number for this facility (800) 851-2020. Their HQ is in Wayne, NJ, and
> the President is Neil Kurihara and Chairman is Harry Elias, with a given
> phone number at (800) 526-5308. They will be hearing from me shortly.
>
> William Clark

Well, I called JVC the other day, and explained the problem. The rep.
with almost no hesitation asked if I thought I should talk to a
supervisor, and I said "yes". I was put through to a guy in McAllen, TX,
who listened to the tale of woe, and immediately offered to replace the
unit. So it is off, courtesy of UPS, to Dubya-land, and I hope a
functional unit comes back in its place.

More to follow - stay tuned.

William Clark

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