Posted by William A. T. Clark on 02/24/06 19:21

In article <J1GLf.3016$S25.585@newsread1.news.atl.earthlink.net>,
"Bill McCutcheon" <wjmccn@earthlink.net> wrote:

> "William A. T. Clark" <clark.31@nospamosu.edu> wrote in message
> news:clark.31-90B989.09481624022006@charm.magnus.acs.ohio-state.edu...
> > In article
> > <clark.31-D38970.09275020022006@charm.magnus.acs.ohio-state.edu>,
> > "William A. T. Clark" <clark.31@nospamosu.edu> wrote:
> >
> >> In article <S3kKf.1123$S25.692@newsread1.news.atl.earthlink.net>,
> >> "Bill McCutcheon" <wjmccn@earthlink.net> wrote:
> >>
> >> > "William A. T. Clark" <clark.31@osu.edu> wrote in message
> >> > news:clark.31-2A39C5.22454719022006@charm.magnus.acs.ohio-state.edu...
> >> > > In article
> >> > > <clark.31-011E7F.17394014022006@charm.magnus.acs.ohio-state.edu>,
> >> > > "William A. T. Clark" <clark.31@nospamosu.edu> wrote:
> >> > >
> >> > >> In article
> >> > >> <clark.31-CAC9A1.08393807022006@charm.magnus.acs.ohio-state.edu>,
> >> > >> "William A. T. Clark" <clark.31@nospamosu.edu> wrote:
> >> > >>
> >> > >> > In article
> >> > >> > <eLRFf.2210$UF1.847@newsread3.news.pas.earthlink.net>,
> >> > >> > "Bill McCutcheon" <wjmccn@earthlink.net> wrote:
> >> > >> >
> >> > >> > > "William A. T. Clark" <clark.31@nospamosu.edu> wrote in
> >> > >> > > message
> >> > >> > > news:clark.31-C47994.14313906022006@charm.magnus.acs.ohio-state.ed
> >> > >> > > u..
> >> > >> > > .
> >> > >> > > >I happened to be unlucky enough to be given a JVC DR-MV1S
> >> > >> > > >DVD/VCR
> >> > >> > > > recorder as a Christmas present a little over a year ago.
> >> > >> > > > The
> >> > >> > > > thing has
> >> > >> > > > never worked well; when you could figure out the Byzantine
> >> > >> > > > manual, it
> >> > >> > > > still didn't seem to function properly. Finally, and before
> >> > >> > > > the
> >> > >> > > > warranty
> >> > >> > > > ran out, I returned it to JVC In Aurora, IL to be fixed. At
> >> > >> > > > the
> >> > >> > > > time
> >> > >> > > > there were two issues (that I could find, at least). One, I
> >> > >> > > > could
> >> > >> > > > not
> >> > >> > > > get a signal to the DVD recorder, other than by dubbing from
> >> > >> > > > a
> >> > >> > > > tape in
> >> > >> > > > the VCR side, and two, it refused to recognize DVD-RW disks,
> >> > >> > > > even
> >> > >> > > > though
> >> > >> > > > it ha done so for several months.
> >> > >> > > >
> >> > >> > > > I sent it back in mid-December with a note outlining the two
> >> > >> > > > problems.
> >> > >> > > > It came back "fixed" ten days later. At least, I thought so.
> >> > >> > > > It
> >> > >> > > > turned
> >> > >> > > > out it still would not recognize a DVD-RW disk, giving the
> >> > >> > > > dreaded "disc
> >> > >> > > > error" message. So I called JVC again (another story in
> >> > >> > > > itself).
> >> > >> > > > The
> >> > >> > > > representative was very helpful when I finally reached him,
> >> > >> > > > and
> >> > >> > > > said
> >> > >> > > > they would send me a UPS mailer to return it to them in
> >> > >> > > > Aurora. I
> >> > >> > > > did
> >> > >> > > > this three weeks ago. Since that time, all I see on their
> >> > >> > > > repair
> >> > >> > > > site is
> >> > >> > > > that it is "waiting for parts". I would far rather have my
> >> > >> > > > original
> >> > >> > > > outlay back, and buy a properly functional DVD/VCR, but just
> >> > >> > > > to
> >> > >> > > > have
> >> > >> > > > this thing sitting in the repair facility with nothing
> >> > >> > > > happening
> >> > >> > > > is
> >> > >> > > > ridiculous. Oh, yes, and if you e-mail the contact address
> >> > >> > > > you
> >> > >> > > > finally
> >> > >> > > > find - they just don't bother to answer anyway.
> >> > >> > > >
> >> > >> > > > All I can say is to all readers of this ng - 1) stay away
> >> > >> > > > from
> >> > >> > > > JVC
> >> > >> > > > products until they deal with shoddy design and manufacture,
> >> > >> > > > and
> >> > >> > > > 2)
> >> > >> > > > their service is as bad as their manufacturing. Never
> >> > >> > > > again - no
> >> > >> > > > JVC
> >> > >> > > > ever in my house.
> >> > >> > > >
> >> > >> > > > William Clark
> >> > >> > >
> >> > >> > > My experience with the DR-MX1S has been equally bad. Since I
> >> > >> > > got
> >> > >> > > it 10
> >> > >> > > months ago, it's never worked right. I've tried contacting
> >> > >> > > them
> >> > >> > > via
> >> > >> > > e-mail and the website three or four times ... no response ...
> >> > >> > > and
> >> > >> > > I've
> >> > >> > > been on "hold" so long at the 800 number that I've given up.
> >> > >> > > Does
> >> > >> > > anyone
> >> > >> > > know when is the best time to get through?
> >> > >> > >
> >> > >> > > -- Bill McC.
> >> > >> >
> >> > >> > I have got through to them a couple of times by calling in the
> >> > >> > middle
> >> > >> > of
> >> > >> > the day. I have to at least give them credit for the fact that
> >> > >> > the
> >> > >> > people I talked to were very friendly and helpful.
> >> > >> >
> >> > >> > William Clark
> >> > >>
> >> > >> Now for the latest. The JVC repair site finally showed the job to
> >> > >> have
> >> > >> been started, and then an "invoice issued" tag came up, meaning
> >> > >> it's a
> >> > >> pre-paid warranty job. According to the site, that is the final
> >> > >> step
> >> > >> before it is shipped out.
> >> > >>
> >> > >> However, that "invoice issued" notice came up almost a week ago,
> >> > >> and it
> >> > >> is still there! How long does it take these retards to mail
> >> > >> something
> >> > >> out? They have had the unit for over a month now, and most of the
> >> > >> time
> >> > >> it has been sitting waiting for parts, or now for some mail boy to
> >> > >> get
> >> > >> off his rear end and ship it.
> >> > >>
> >> > >> Never again.
> >> > >>
> >> > >> William Clark
> >> > >
> >> > > Well, I thought you might like the latest update. Having had this
> >> > > unit
> >> > > with JVC for over a month, including a full week sitting waiting to
> >> > > be
> >> > > shipped, I got it back on Friday. So I fired it up, put in the
> >> > > EXACT
> >> > > DVD-RW disc that I sent to JVC with the unit so that they could
> >> > > test it
> >> > > and - guess what - I got a "disc error" message again. Yes, after
> >> > > all
> >> > > that, these incompetent morons couldn't even return a repaired unit
> >> > > to
> >> > > me. Clearly all they did was whatever their set repair is for the
> >> > > dreaded "loading" fault (which my machine didn't even have), never
> >> > > tested it, never read the detailed note I taped to the machine, and
> >> > > just
> >> > > sent it back. The machine will not read unformatted DVD-RW disks,
> >> > > nor
> >> > > will it record to DVD-R discs.
> >> > >
> >> > > This is absolutely the worst service I have ever had from any
> >> > > company in
> >> > > this field. Tomorrow I call not the "repair facility" at Aurora,
> >> > > IL, but
> >> > > JVC HQ in NJ, and demand either a) a new working unit to replace
> >> > > mine,
> >> > > or b) my money back. I am so disgusted with JVC that small claims
> >> > > court
> >> > > is also on the agenda - these guys are simply a disgrace.
> >> > >
> >> > > To anyone reading - keep clear of JVC. They make garbage products,
> >> > > and
> >> > > they have service to match.
> >> > >
> >> > > William Clark
> >> >
> >> > Thanks (sort of) for the update. My unit has been in N.J. for a week
> >> > now
> >> > ... no word yet on when it will be repaired/returned. Do you have
> >> > the
> >> > phone number there in case I have to get after them, also? All I
> >> > have is
> >> > the general 800 help number.
> >> > -- Bill McC.
> >>
> >> Well, typically that's all they will give. Apart from everything else,
> >> JVC are almost impossible to contact. However, a little browsing last
> >> night revealed that the manager of the Aurora facility is a Bill
> >> Utermark, whose phone is (630) 851-7800, and they give a toll free
> >> number for this facility (800) 851-2020. Their HQ is in Wayne, NJ, and
> >> the President is Neil Kurihara and Chairman is Harry Elias, with a
> >> given
> >> phone number at (800) 526-5308. They will be hearing from me shortly.
> >>
> >> William Clark
> >
> > Well, I called JVC the other day, and explained the problem. The rep.
> > with almost no hesitation asked if I thought I should talk to a
> > supervisor, and I said "yes". I was put through to a guy in McAllen, TX,
> > who listened to the tale of woe, and immediately offered to replace the
> > unit. So it is off, courtesy of UPS, to Dubya-land, and I hope a
> > functional unit comes back in its place.
> >
> > More to follow - stay tuned.
> >
> > William Clark
>
> Thanks for the update ... a lot more encouraging than previous ones. I've
> still heard nothing back from JVC in N.J. re repairs to my unit. They've
> had it now for about 11 days. I'll let you and the NG know when (if?)
> something happens.
>
> -- Bill McC.

If you look at JVC's web site and go to "Support", you will find a link
to service and repair tracking. With your zip and phone number you can
get the status of your repair, and also the invoice and work order
numbers for when you call JVC.

William Clark

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