Posted by Tim V. on 03/02/06 22:41

none <none@none.com> wrote in news:pan.2006.02.14.14.15.06.127211@none.com:

> The only way to be irresponsible is to not return the DVDs. Netflix
> creates the high expectations and then chnages course. Netflix will
> actually wait till you report a DVD lost and then say they found it. It's
> a bunch of annoying nonsense. Netflix will tell you to expect the DVD on
> the 8th and then you get it on the 13th. It's annoying. The post
> office will occasionally mess up but Netflix will consisently
> delay things. Customer satisfaction is low low low. You don't know if you
> will have the DVD by the weekend or not. I'd rather sign up for a certain
> number of DVD's and tell them the delivery dates. Stop the games.
>

I find it interesting that I will return 2 or 3 movies at a time and get
the email that they were received several days apart. The return center
is a few miles up the street, overnight delivery. I put 2 movies in the
Post Office dropbox Sunday night. Tuesday, I get the email saying one
of them is returned and then other one isn't acknowledged until Thursday.

While we don't overstress their delivery, I've certainly noticed a reduced
turnaround rate over the last few months.



--
Tim.

"Those who give up essential liberties for temporary safety deserve neither
liberty nor safety." - Benjamin Franklin

"Associate yourself with men of good quality if you esteem your own
reputation. It is better to be alone than in bad company" - George
Washington

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