Posted by Encore on 03/03/06 02:49

Dispute the charge with your Credit Card company. If they have no proof that
you received the film the Card company will refund to you the charge. The
card must be presented physically or proof of receipt must be presented or
the merchant loses. I know because I rent movies in Austin, Texas.



"Bob" <spam@uce.gov> wrote in message
news:440470fc.5450343@news-server.houston.rr.com...
> On Tue, 28 Feb 2006 03:45:22 GMT, Rick <rick@spamgmail.com> wrote:
>
> >Is there a number to call?
>
> 1-866-692-2789 8:00AM - 7:00PM CT, M-F
>
> I cancelled my account with one movie left to return. I mailed it back
> and a month later they debited my card for the cost of the movie.
>
> What happened is that when the movie was returned to their
> distribution center, my account was already inactive, so the DVD did
> not get posted properly. Later they could not find it, so the hit me
> up for it.
>
> After the usual hassle with Level 1 support, including a couple trips
> to the supervisor, they promised to refund my money.
>
>
> --
>
> "The reasonable man adapts himself to the world; the unreasonable one
> persists in trying to adapt the world to himself. Therefore all progress
> depends on the unreasonable man."

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