Posted by Michael on 10/31/05 04:07

After comparing Netflix and Blockbuster online rental services
recently, I've decided that Netflix is better and faster than
Blockbuster. (In addition, Blockbuster has made several mistakes while
Netflix has made none).

How many days in advance of the next billing date do I need to cancel
Blockbuster online to make sure they don't bill me for the next month
and then stop the rental service immediately?

I called their toll free number and the rep said I could cancel up
through the day before, but I thought I read somewhere it takes a few
days to be processed. This rep also said it doesn't matter when I
cancel during the month because they will keep sending rentals until
the next billing date. In other words, he said nobody loses any rental
days when you cancel membership - which is quite different than what I
remember reading in their online agreement (which I can't find now)
where it said they don't refund any unused portion of the month when
you cancel.

Since I don't trust the Blockbuster reps, if anyone has experience
with these subjects and could clarify the best way to time my
cancelling Blockbuster online, I'd really appreciate it. Thanks.

[Back to original message]