Posted by Invid Fan on 11/04/65 11:46

In article <Xns97B687E446C84vannatNOSPAMusibmcom@207.115.17.102>, Tim
V. <tsvemail-usenet@yahoo.com> wrote:

> "HoMoon115" <homoon115@yahoo.com> wrote in news:1145025603.117437.226150
> @v46g2000cwv.googlegroups.com:
>
> > Netflix contact info:
> >
> > Netflix Address & Phone #
> > 970 University Avenue
> > Los Gatos, CA 95032
> > (888) 638-3549
> >
> > I called and spoke to someone in 3 minutes. However, good phone
> > customer service is definitely not part of their business model. The
> > rep was very defensive and unwilling to help me.
>
>
> My wife had a DBS (dumb blonde syndrome) moment the other day and
> grabbed a DVD off the top of our player, put it in the envelope and
> returned it. She later realized it wasn't a Netflix owned DVD. I
> sent an email to Netlfix and they told me they couldn't help me unless
> I knew what the title of the mistakenly returned DVD was.
>
> Seems like they could flag it in the system and when it hits the
> scanners, it could be intercepted and returned to us.
>
> The response was within 24hrs. You would think they would have to have
> this scenario built into their system.

It says right on the web site they're not responsible for personal
disks you accidently send in. I called and gave the title, but never
got the one I sent back. A bummer, as it was from a box set, but in the
end I just rented a copy and copied it (the only "bootleg" on my
shelf).

--
Chris Mack "Refugee, total shit. That's how I've always seen us.
'Invid Fan' Not a help, you'll admit, to agreement between us."
-'Deal/No Deal', CHESS

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