Posted by John Howells on 05/17/06 17:50

"Andy Upton" <andrew.upton4@ntlworld.com> wrote

> I sent Amazon an email on their system telling them about the faulty DVD.
> Now on "My Account" page it lists the same DVD but with an order date of
May
> 15, 2006.
> The date of my original order was April 22, 2006.
> However, they have a price on my account page of $34.95.
> Does this mean Amazon is sending my a new DVD, and more importantly, are
> they going to charge me for it - I bloody well hope not !
> If they are replacing the DVD,shouldn't it say " Price void " or something
?
> I have not recieved an email from Amazon.

When Amazon replace a disk (or in one case for a disk on the packing slip
but not in the box) they raise a new order (with an order number starting
#001). However, in my case all such orders have been priced at "$0.00", so
it looks like yours has gone wrong. Send them another e-mail pointing out
the problem, and they should sort it out.

John Howells

[Back to original message]