Posted by Gary Eickmeier on 06/07/06 22:47

Gene E. Bloch wrote:
> On 6/04/2006, Richard Crowley posted this:
>
>> "Gary Eickmeier" wrote ...
>>
>>> Richard Crowley wrote:
>>>
>>>> You need to find a competent repair shop.
>>>
>>>
>>> Agreed, but how can I do much better than the Sony authorized repair
>>> center in New York? I couldn't even talk to any technical people,
>>> just the order taker woman. Ever. Communicated with them by letter
>>> inside the camcorder box. They send it back to you in worse condition
>>> than when it went in.
>>
>>
>> So apparently "Big City" or even "Factory Authorized" are
>> not necessarily indicators of competence or customer service.
>>
>> I live in Portland, OR, and have a great service place.
>> When my DSR-300 quit working, I placed it directly on
>> the bench of the owner and watched over his shoulder
>> as he dissembled it enough to find the tape guide which
>> came loose. Lucky for me, the guide was still there in
>> the bottom of the case, and it only cost me a re-alignment.
>>
>>> So what is the big mystery about aligning a mini DV camcorder? They
>>> do it at the factory a zillion times a day.
>>
>>
>> No great mystery. A standard alignment tape, an oscilloscope,
>> and a service manual is pretty much all it takes. (Plus the
>> underlying skill of working on small electro-mechanical
>> gadgets, the tools, and a strong magnifying lamp! :-)
>
>
> And a desire to do a good job...

Thanks - I didn't get the Crowley post on my server. I found a shop that
I can take it to and actually talk to the technician, hopefully, in St
Pete. Sending it to Sony is like dropping it off a cliff and hoping for
the best. That's a real shame, because you would think you could trust
them to make the camera just like new. I mean like, if you can't trust
the factory guys...

Gary Eickmeier

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