Posted by Phisherman on 06/07/06 21:55

On Tue, 6 Jun 2006 05:39:54 -0600, "Bratboy"
<DontBother@Takeallthisaway.tde.com> wrote:

>
>"Kevin Weaver" <kevinkeithweave1r@sbcglobal.net> wrote in message
>news:Js7hg.132891$F_3.22693@newssvr29.news.prodigy.net...
>
>> In one month I got Disc's that were cracked at the hub and could not be
>> played. Never got any comp disc's to cover for the one's that were bad.
>>
>
>Netflix has a nice easy to use feature concerning damged or lost in mail
>disc's. You report the title showed up damaged and it gives you a cpl
>option. Either they will send you a replacement copy immediatly even before
>you mail the dmged one back if you wish or they will send you the next item
>in Queue but its up to you. Beyond that what more do you think they should
>do? Their not charging you a per title fee so they don't really need to
>"comp" you if you get a bad disc, they simply replace it. Its only happened
>to me 2x in around 5 yrs I think and they were always fast about a
>replacement.
>

I got as bad disc and it cost me time. It took 2 weeks to get the
movie that arrived damaged in the mail. Here is where Netflix needs
better service. Perhaps they can prevent shipment damage better by
mailing the disc with a piece of cardboard. Their advertisement says
"receive DVDs in about one bushiness day." Well, I was notified on
Monday that my DVD will arrive on Friday--hardly the next day. They
need to change their advertisement here. But, in all, Netflix is a
good deal. Movie rental stores arrange their discs by category
instead of alphabetically, making it very difficult to find the movies
you want particularly if you want to rent a half dozen. With Netflix,
it's fast any easy to find what you want.

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