Posted by doc on 07/01/06 03:26

Thank you Gene E. Bloch. If there is disagreement it's simply my
frustration and quick typing late at night (when things tend to run
together - not only on the screen but in my mind :o) but the facts are real
the situation was disasterously true and nearly cost us our business with NO
solution from Apple or Macintosh. They both gave up on us and eventually
hung up during one of our tech support calls which prompted us to take
action on our own. We apparently had a motherboard problem and an issue
with FCP, neither of which Apple or Mac could conceive or fix. Then to top
it all off, they wouldn't pay for the repair because we took the unit to an
authorized apple repair station and not an authorized apple warranty
station. To say the least we were and still are upset over the matter, let
alone when we got our Windows/PC/Avid solution, just like Avid said, it
worked - and - like avid said the one machine could handle the work of the
two g5's.

Then we got another station and now we just this week picked up the third
machine, not because of shortcomings on machine 1 but conversely because of
that much more work (and some of that work from tv stations or shops who
can't live with long render times and are strapped with a quick turnaround)
and thus they come to us for help.

There are about half a dozen good solid reaons for the switch that go beyond
just the mess apple/mac put us through but we avoid that in all this
discussion because our main objective in here is to help people get exposed
to the fact that apple/mac solutions are not necessarily the BEST on the
planet as all apple/mac people seem to shout loud especially sales people
but that apple/mac solutions sometimes have problems that are serious and
that their tech support gives up quick and walks away completely leaving you
with the bag in your hand.

DrD
"Gene E. Bloch" <hamburger@NOT_SPAM.invalid> wrote in message
news:Xns97F2B4E63E1A6Astrolabe@127.0.0.1...
> "Mr. Tapeguy" <mr.tapeguy@pro-tape.com> wrote in
> news:1151646996.699525.47210@p79g2000cwp.googlegroups.com:
>
>>
>> doc wrote:
>>> Good God Tapeguy, you and WD sure can miss the life of a realtime
>>> "good working relationship" Can't you stop for one minute to go
>>> beyond that world of inside the box Mac thinking?
>>
>>
>> I don't want to speak for Bill but I think the bottom line comes
>> down to this:
>>
>> 1) Bill is skeptical (to say the least) because he does not know
>> who you really are and since you don't make it public, he
>> questions your statements. I, of course do, because you have
>> been kind enough to do business with us and I am not going to
>> publish your information. I take you at your word as to what
>> you've done even if I disagree with the way you have extrapolated
>> the experience to that of Apple users as a whole.
>>
>> 2) I do not question that you had a bad experience with your
>> Apple setup. If I had sold you the systems your experience would
>> have been different. Regardless it REALLY isn't the norm. I have
>> never once sold a Final Cut setup, or for that matter a Mac-based
>> Avid or Pro Tools rig that someone came back and said "This thing
>> isn't working." We've had an instance of bad RAM and one or two
>> other minor difficulties. Then there was one guy who had been
>> using a Casablanca and bought an iMac and Final Cut and said his
>> video was dropping frames. Turned out his camcorder was bought in
>> a pawn shop and the inside of the machines smelled like smoke.
>> But hey, I didn't want to leave him out.
>>
>> I'm not going to question or challenge your experience any
>> further; however where I disagree with you as to the big picture I
>> will continue to relate what I experience personally and more
>> importantly, in the marketplace as a whole.
>>
>> I don't think I'm inside the Apple box. I simply haven't had, nor
>> have any of our Apple customers had, nor had anyone previously
>> mentioned to me about their Apple experience anything remotely
>> resembling what you describe. In fact, more than once I have been
>> sitting at a bar talking to a complete stranger who learns what I
>> do and starts talking about how he got his new Dell (or whatever)
>> and when he hooked up his printer, yadda yadda yadda, the drivers
>> wouldn't work and blah blah blah - like something out of an Apple
>> ad - except it's real. If that makes me inside the Apple box,
>> well the hell with it, I'm guilty.
>>
>> You know my situation - you know what my dealings with Apple are
>> like and I'd sure as heck make more money custom-building
>> Windows-based systems. I've talked to dealers who won't carry
>> Apple unless you hold their feet to the fire and it ain't about
>> problems - it's about margin.
>> So when I speak from inside this proverbial box, it's not because
>> I'm
>> trying to sell something. It's because I'm honest about not just
>> MY experience but what I've been seeing and hearing for 20 years.
>>
>> Anyhoo, we're beating a dead horse. I'm going to say "uncle" at
>> this point. The discussion was worthy and I appreciate your time
>> and feedback as opposed to the drivel of my favorite newgroup
>> troll, may he take his sabbatical in peace.
>>
>> Craig
>>
>> http://www.pro-tape.com
>
> In your posts in this thread, I see honest disagreement, sometimes
> very strongly expressed, but still a willingness to meet your
> opponent partway, and a bit of openness to another point of view
> (even if it's wrong as you see it).
>
> I can handle that, as an observer of this thread.
>
> Thanks, Mr Tapeguy. It helps.
>
> --
> Gene E. Bloch (Gino) ... letters617blochg3251
> (replace the numbers by "at" and "dotcom")

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