Posted by doc on 07/03/06 11:15

Well folks, we gotta get outta here, it's just turned into another wildfire
support of Mac the minute someone says that Mac's have problems just like
PC's but that people spend more or Mac's and they shouldn't falil - - "you
get what you pay for" so to speak.

Moreover, we landed yet a third TV show now (from a former Mac house)
because of our turnaround time and thus I just don't have the time to listen
to you all defend Mac's when we KNOW THE TRUTH . . they're just like a PC
when it comes to failures.

DrD

"doc" <doc@anywhere.com> wrote in message news:sXlpg.153$uC3.106@trnddc08...
> Thank you Gene E. Bloch. If there is disagreement it's simply my
> frustration and quick typing late at night (when things tend to run
> together - not only on the screen but in my mind :o) but the facts are
> real the situation was disasterously true and nearly cost us our business
> with NO solution from Apple or Macintosh. They both gave up on us and
> eventually hung up during one of our tech support calls which prompted us
> to take action on our own. We apparently had a motherboard problem and an
> issue with FCP, neither of which Apple or Mac could conceive or fix. Then
> to top it all off, they wouldn't pay for the repair because we took the
> unit to an authorized apple repair station and not an authorized apple
> warranty station. To say the least we were and still are upset over the
> matter, let alone when we got our Windows/PC/Avid solution, just like Avid
> said, it worked - and - like avid said the one machine could handle the
> work of the two g5's.
>
> Then we got another station and now we just this week picked up the third
> machine, not because of shortcomings on machine 1 but conversely because
> of that much more work (and some of that work from tv stations or shops
> who can't live with long render times and are strapped with a quick
> turnaround) and thus they come to us for help.
>
> There are about half a dozen good solid reaons for the switch that go
> beyond just the mess apple/mac put us through but we avoid that in all
> this discussion because our main objective in here is to help people get
> exposed to the fact that apple/mac solutions are not necessarily the BEST
> on the planet as all apple/mac people seem to shout loud especially sales
> people but that apple/mac solutions sometimes have problems that are
> serious and that their tech support gives up quick and walks away
> completely leaving you with the bag in your hand.
>
> DrD
> "Gene E. Bloch" <hamburger@NOT_SPAM.invalid> wrote in message
> news:Xns97F2B4E63E1A6Astrolabe@127.0.0.1...
>> "Mr. Tapeguy" <mr.tapeguy@pro-tape.com> wrote in
>> news:1151646996.699525.47210@p79g2000cwp.googlegroups.com:
>>
>>>
>>> doc wrote:
>>>> Good God Tapeguy, you and WD sure can miss the life of a realtime
>>>> "good working relationship" Can't you stop for one minute to go
>>>> beyond that world of inside the box Mac thinking?
>>>
>>>
>>> I don't want to speak for Bill but I think the bottom line comes
>>> down to this:
>>>
>>> 1) Bill is skeptical (to say the least) because he does not know
>>> who you really are and since you don't make it public, he
>>> questions your statements. I, of course do, because you have
>>> been kind enough to do business with us and I am not going to
>>> publish your information. I take you at your word as to what
>>> you've done even if I disagree with the way you have extrapolated
>>> the experience to that of Apple users as a whole.
>>>
>>> 2) I do not question that you had a bad experience with your
>>> Apple setup. If I had sold you the systems your experience would
>>> have been different. Regardless it REALLY isn't the norm. I have
>>> never once sold a Final Cut setup, or for that matter a Mac-based
>>> Avid or Pro Tools rig that someone came back and said "This thing
>>> isn't working." We've had an instance of bad RAM and one or two
>>> other minor difficulties. Then there was one guy who had been
>>> using a Casablanca and bought an iMac and Final Cut and said his
>>> video was dropping frames. Turned out his camcorder was bought in
>>> a pawn shop and the inside of the machines smelled like smoke.
>>> But hey, I didn't want to leave him out.
>>>
>>> I'm not going to question or challenge your experience any
>>> further; however where I disagree with you as to the big picture I
>>> will continue to relate what I experience personally and more
>>> importantly, in the marketplace as a whole.
>>>
>>> I don't think I'm inside the Apple box. I simply haven't had, nor
>>> have any of our Apple customers had, nor had anyone previously
>>> mentioned to me about their Apple experience anything remotely
>>> resembling what you describe. In fact, more than once I have been
>>> sitting at a bar talking to a complete stranger who learns what I
>>> do and starts talking about how he got his new Dell (or whatever)
>>> and when he hooked up his printer, yadda yadda yadda, the drivers
>>> wouldn't work and blah blah blah - like something out of an Apple
>>> ad - except it's real. If that makes me inside the Apple box,
>>> well the hell with it, I'm guilty.
>>>
>>> You know my situation - you know what my dealings with Apple are
>>> like and I'd sure as heck make more money custom-building
>>> Windows-based systems. I've talked to dealers who won't carry
>>> Apple unless you hold their feet to the fire and it ain't about
>>> problems - it's about margin.
>>> So when I speak from inside this proverbial box, it's not because
>>> I'm
>>> trying to sell something. It's because I'm honest about not just
>>> MY experience but what I've been seeing and hearing for 20 years.
>>>
>>> Anyhoo, we're beating a dead horse. I'm going to say "uncle" at
>>> this point. The discussion was worthy and I appreciate your time
>>> and feedback as opposed to the drivel of my favorite newgroup
>>> troll, may he take his sabbatical in peace.
>>>
>>> Craig
>>>
>>> http://www.pro-tape.com
>>
>> In your posts in this thread, I see honest disagreement, sometimes
>> very strongly expressed, but still a willingness to meet your
>> opponent partway, and a bit of openness to another point of view
>> (even if it's wrong as you see it).
>>
>> I can handle that, as an observer of this thread.
>>
>> Thanks, Mr Tapeguy. It helps.
>>
>> --
>> Gene E. Bloch (Gino) ... letters617blochg3251
>> (replace the numbers by "at" and "dotcom")
>
>

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