Posted by jwb on 07/04/06 04:36

"Beavis" <nobody@nowhere.com> wrote in message
news:nobody-8356C8.23263403072006@news-server.nycap.rr.com...
> In article <a2lqg.19307$7e.15500@news-wrt-01.rdc-nyc.rr.com>,
> "jwb" <nobody@nowhere.com> wrote:
>
>> > I dropped two DVDs off in one envelope -- one arrived the next day,
>> > while the other arrived THREE DAYS LATER. Physically impossible, of
>> > course, but that was Netflix's claim.
>
>> I agree that blaming a postal delay in your case would be lying. However,
>> perhaps the clerks are instructed to put one of the "double arrivals" to
>> the
>> side and get back to it later....
>
> You can't be serious.


Yes, I am. Unless we're in the business, we really don't know every aspect
of what's involved with their business model. It's likely far more
complicated than you think.


>
>> (or it goes to another department to find out
>> when / why this happened)
>>
>> I mean, in all fairness to them, you are not sending it back the way they
>> intend.
>
> Sure I am. It says right ON THE ENVELOPE that you can return two DVDs
> in one envelope if you lose one.

Yes, but that doesn't mean they will both be checked in at the same time
(they really don't have to state that). The envelopes are intended to go to
a certain place. So it's reasonable to assume they have a "two in an
envelope.... ok, fine, but let's see where it truly belongs" policy. In
fact, keeping track of inventory would almost demand that they did.

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