Posted by KD on 09/22/09 11:52

"The Thing" <TheThing@blueyonderSPAMMY.co.uk> wrote in message
news:mHasg.80736$YR4.4283@fe10.news.easynews.com...
> You are so gonna regret asking that question.....lol
>
>
> First we all know what happened, with regards to a lot of us getting that
> "loyalty card" then them folding.
>
> But then the new owners offered a credit for all the "iFidelity points" or
> whatever they were called, that was about March-May, something like
> that.....So that gave me a credit of nearly $30, so i decided to order one
> last disc just to use that credit. I didn't quite understand how the
> credit system worked, so i e-mailed them, and they replied about 2 or 3
> days later, telling me to just order, and that my credit would be
> automatically used up to 50% the value of my order.
>
> So i ordered "Looney Tunes Golden Collection Vol 3", which was near enough
> exactly twice the amount of my credit, which would mean all my credit
> would be used, and i'd get "Looney Tunes" for about a �10 or so....Cool..
>
> So i put my order in, that was (I've just checked) the 21st March. Get my
> credit card statement the next month, and realise they charged me the full
> amount!!! And it still hadn't been dispatched, i didn't get an e-mail
> saying it had been dispatched until the 20th April.
> I emailed them, to ask why me credit hadn't been automatically applied,
> and they sent me an e-mail apologising profusely, explaining that they had
> problems setting up their computer systems....They offered to refund my
> credit, back to my credit card, and here was MY next mistake, i said no
> don't worry, as long as everything's working now, i'll order something
> else.
>
> So i ordered the first season of the "Justice League" cartoon, this was
> the 6th May. Same deal again, the disc was almost twice the amount of my
> credit, so that would get rid of my credit, and everyone would be happy.
> This time, i didn't wait for my card statement, i checked my credit card
> online, and yet again, they charged me the full price...
>
> I sent them a rather harshly worded e-mail, nothing offensive, i'm no
> Nige, but they got the message that i wasn't happy. Told them to send me
> the disc, that i would use their site to apply for my credit refund, and
> would definitely never be doing business with them again.
> So i applied for my credit refund on the site around the middle of May,
> where it warns you that they wait 21 days then refund the money back to
> your card.
>
> So it's coming up to the end of May, my "Looney Tunes" discs still haven't
> arrived, i'm waiting for my refund, and my "Justice League" discs haven't
> even been dispatched yet!!!
>
> My "Justice League" discs finally get dispatched on the 5th June, still no
> sign of my "Looney Tunes" or my refund. So i send them an e-mail, telling
> them about neither the "Looney Tunes" nor the refund appearing. They
> replied again in roughly 2 or 3 days, telling me to check the terms and
> conditions, that i can't report a disc missing until it's been 8 weeks!!!
> And that the refund had to be 21 days, which i was sure it was, but
> couldn't be positive....
>
> Well after waiting the eight weeks since my "Looney Tunes" was posted, i
> filled in all the replacement request forms online. I've had to so this
> once before with a disc that arrived damaged, so it was nothing new. They
> make your print out this affidavit thing, you sign it and then you send it
> back. Only this time, unlike last time, it won't let you scan it, and
> e-mail it. You can either Fax it, or post it!! So i got the girlfriend to
> fax it from work with all the internation codes and stuff, and sat back
> and waited. This was something like 2 or 3 weeks ago.
>
> At the moment, i've not received any discs at all. I still haven't
> recieved any refund, on my card, although it has long been gone from my
> account page on the website. I've tried phoning the numbers on the
> website, and get no answer at all. I've tried e-mailing, 6 e-mails now,
> and not one has been replied to. I've e-mailed both the info@dvdsoon.com
> address and the orders@dvdsoon.com address and had no answer at all....So
> finally in desperation, i've resorted to snail mail. I sent them a letter
> in the week, and give it another 2 weeks or so with no reply then i'm
> gonna go to my credit card company, and ask them to crucify the people at
> Dvd soon.....
>
> But that is just my experience....
>
> Sorry, i rambled, but you did ask.....
>
>
> "AMD" <ahmedmahidurgun@hotmail.com> wrote in message
> news:1152449309.089784.6630@s13g2000cwa.googlegroups.com...
>> Anyone ordered anything from them since the fiasco?
>>
>> the delivery - 'waiting for stock' ratio?
>>
>
>

Same experience here. I placed an order with them before they folded. When
they then reappeared they took over all the old orders and I was sent an
email about DVDs having been sent; which was a surprise - I didn't realise I
had to cancel orders with a non exsitent company. These have never arrived.
Sent back the Affidavit; they apparently did allow email and I noticed a
credit on my account and applied for refund via the site. This was over 2
months ago and they've not replied to any emails. I even had notifications
via outlook of 'email deleted without being read' when I've asked for read
receipt. I'm just trying to find my old statement to establish when they
first took payment before I get the CC company involved.

Ho hum,
Keith

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