Posted by Derek Janssen on 11/30/05 11:16

Nonymous wrote:
>
>>to me, it's just crazy that Netflix, when confronted by all the new
>>competition that threatens to take business away or even put them out
>>of business, they then make their service worse.

(And then the competition gradually goes bankrupt anyway, since the
other companies had no idea who to run the business...)

>>I was a long time customer and then they started that throttling
>>crap on me. What could they possibly be thinking?
>
> For customers that are renting so much and so often that they're being
> throttled, Netflix doesn't really care them since they'd be losing money if
> they didn't throttle. They could care less if these customers drop their
> subscription. It's only the other customers (which vastly outnumber the
> latter) that they're interested in: those that rent casually enough that
> they dont need throttled or those whose rental frequency is right on the
> edge such that are being throttled but don't really noticed nor care.

And those with frequency on the edge who DON'T care are still more
likely to be undercaffeined enough with their rentals that it isn't an
issue, and more of a longterm satisfied customer--
Ie., those who're loose enough with title preferences to take the second
title on their list, so long as it's something they wanted to see over
the weekend anyway, and linger over it a couple nights...

....Guess it's a question of treating the company the way you want to be
treated. :)

Derek Janssen
djanss@charter.net

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