Posted by Lee Mellows on 07/28/06 16:10

>
> Looks to me from the royal mail website it is you not him that needs to
> make the claim
> http://www.royalmail.com/portal/rm/jump3?
> catId=400144&mediaId=15500193

Now that's a turn up, everyone else seems to think it's him that has the
claim, not me. Also, they do say they don't cover 'high-value' items if it's
not special delivery. Don't know if a �35 +�8 p&p cassette deck counts as
'high-value'!


> However, I can only see your claim being accepted if the seller can prove
> the item was working prior to despatch (virtually impossible to do.)
> Ask the seller if he has proof that the item was working prior to
> despatch. But bear in mind that sometimes things like this happen and the
> seller may be concerned that you are trying to rip them off (especially if
> they are a private seller as opposed to a business.)
> If the item was signed for it is your responsibility to check it is
> working and complete BEFORE you sign and accept delivery.
> I have sold on ebay for years and always offer replacements or refunds for
> cheap items (just for goodwill), but more expensive ones i try to make
> clear that once delivery has been accepted (signed for ONLY) any issues
> are with the royal mail.
> Basically, to my mind if you signed for the item it is your responsibility
> and the seller is not liable- if you didn't and it was normal delivery
> then it is up to the seller to prove it worked prior to despatch or refund
> (provided you return the item)
> Chances of a successful claim through the royal mail are slim i would have
> thought.

Always a dodgy business this. Of course, if someone comes to your door
asking for you to sign for a parcel there is no way you're going to be able
to unpack it, plug it in, wire it up to the rest of the system and test it
with the postie waiting around, so you're stuffed. The moment they hand it
to you you're stuffed.
In this case the deck was sent standard parcels. As it arrived 5 days ago
now I honestly can't remember if I signed for it or not as we've had various
deliveries this week, signed and unsigned.

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