Posted by Gunther Gloop on 07/28/06 17:16

Paul Paintin wrote:
> In the essence of fair play, it's only right that I update this; the
> retailer has responded to a snail mail letter that I sent to the
> address on record of the domain owner, confirming refund in progress,
> mucho apologious et etc.
>
> Ultimately the result I needed, eventually.
>
> Caveat emptor an' all that...
>

Good to hear it. Just make sure you chase him up and don't let it drag out
after 30 days.
Don't be overly pestering... a polite reminder next week if you haven't
heard anything.

By day 27, if you still haven't gotten it, you should warn him that you'll
be posting a neg (before taking any further action) on the 29th day unless
you get the full refund before then.

I had a guy swear he sent a refund by post at around day 10. Despite
numerous emails (he took almost a week to reply to some), only my "final
warning", minutes before the deadline I had set to him, did he finally
refund in full (and some extra for my troubles) via paypal.

I'm sure you won't have that much trouble though. :)

-Kevin.

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